Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayani Davis

Albany,Ga

Summary

When providing assistance in Customer Service, a cordial and skilled customer service specialist with a robust track record of catering to customer requirements. Skilled in lead generation, nurturing customer relationships, and driving sales. Over 5 years of expertise in resolving account and service complications for Customer Service patrons. Proactively addressing support needs and handling customer grievances. Proficient in lead generation, customer relationship management, and sales. Attentive to customer feedback, achieving performance targets, and staying updated on corporate offerings. Energetic demeanor, adept in Microsoft Word, proficient in computer operations, sales proficiency, customer service, excellent communication abilities, inbound and outbound calling. Having immersed myself in the realm of Customer Service for 5 years, having gained invaluable insights. Interacting with customers has taught the importance of valuing their presence, regardless of physical visibility. Grateful for the interactions with customers, committed to nurturing trust and expanding expertise through serving them diligently.

Overview

5
5
years of professional experience

Work History

Customer Representative

Pandora Jewelry
09.2023 - 01.2024
  • Provided order assistance and product knowledge to clients, resulting in the achievement of monthly sales targets.
  • Ensured customer satisfaction by accurately tracking orders and payments for efficient order processing.
  • Enhanced operational efficiency through precise inventory management, resulting in a significant improvement in overall store performance.
  • Responded to customer inquiries via phone, email and chat.
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Developed positive relationships with customers through friendly interactions.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team's collective growth.

Customer Representative

Our Florida rental assistance
01.2022 - 12.2022
  • Resolved customer issues, resulting in improved service efficiency and satisfaction.
  • Implemented strategies to maintain customer satisfaction, promptly addressing concerns.
  • Handled high-volume customer interactions, providing expert support and maintaining quality.
  • Developed solutions to meet customer needs, improving satisfaction and loyalty.
  • Collaborated with team to streamline processes, achieving measurable service delivery improvements.

Customer Representative

Duke Energy
03.2019 - 06.2021
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.
  • Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards.
  • Provided product and service information to customers.
  • Delivered timely and effective solutions to customer issues.
  • Maintained accuracy while processing orders, forms, and applications.

Education

Healthcare Management -

Walden University
09.2025

Skills

  • Call Volume (Experienced)
  • Payment Processing (Experienced)
  • Calm Professional Under Pressure (Experienced)
  • Call handling (Experienced)

Timeline

Customer Representative

Pandora Jewelry
09.2023 - 01.2024

Customer Representative

Our Florida rental assistance
01.2022 - 12.2022

Customer Representative

Duke Energy
03.2019 - 06.2021

Healthcare Management -

Walden University
Ayani Davis