Summary
Overview
Work History
Education
Skills
Timeline
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Ayanna Brooks

Columbia,SC

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

15
15
years of professional experience

Work History

Customer Sales Lead

Mechelle’s Boutique
Columbia, SC
01.2010 - Current
  • Ensured store was clean, organized, properly merchandised and up to company standards at all times.
  • Established strong relationships with vendors; negotiated contracts for better prices or services.
  • Resolved escalated customer complaints in a professional manner.
  • Greeted customers upon entering the store; provided assistance throughout their shopping experience.
  • Managed inventory levels by monitoring stock levels and ordering new supplies when necessary.
  • Developed innovative strategies for sales staff to increase customer satisfaction and loyalty.
  • Organized promotional events to attract new customers and increase sales.
  • Assisted customers in selecting products that best suited their needs and budget.
  • Resolved complex customer issues promptly and efficiently, while maintaining a positive attitude.
  • Advised clients on which purchases to make and why.
  • Consulted with customers regarding needs and addressed concerns.

Warehouse Worker

Amazon Distribution
West Columbia, South Carolina
11.2014 - 01.2022
  • Maintained accurate inventory records using computerized tracking systems.
  • Assembled orders according to customer requests.
  • Investigated any reported problems regarding shipping errors or damages.
  • Received and tracked incoming inventory shipments.
  • Followed established guidelines for picking orders accurately.
  • Operated scanners, computers, and other equipment to track orders.

Education

Graduate Certificate - Pre Nursing

Midlands Technical College
West Columbia, SC
05-2021

GED -

Richland One Adult Education
Columbia, SC
05-2013

Graduate Certificate - Welding/ HVAC

Williamsburg Technical College
Kingstree, SC
05-2018

Skills

  • Territory management
  • Social media engagement
  • Business planning
  • Sales process optimization
  • Strategic thinking
  • Sales development
  • Visionary leadership
  • Calm under pressure
  • Friendly, positive attitude
  • Basic math
  • Customer service
  • Social perceptiveness

Timeline

Warehouse Worker

Amazon Distribution
11.2014 - 01.2022

Customer Sales Lead

Mechelle’s Boutique
01.2010 - Current

Graduate Certificate - Pre Nursing

Midlands Technical College

GED -

Richland One Adult Education

Graduate Certificate - Welding/ HVAC

Williamsburg Technical College

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Ayanna Brooks