Florentino Correa Jr
Houston,TX
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.
Overview
4
4
years of professional experience
Work History
Customer Sales Lead
Talbots
08.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Increased sales revenue by consistently meeting and exceeding individual and team targets.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Trained new team members on company processes, product knowledge, and sales techniques for their success.
- Managed a diverse portfolio of clients, ensuring timely follow-ups and personalized support.
- Collaborated with cross-functional teams to develop marketing strategies that drove sales growth.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Identified potential upsell opportunities through active listening and understanding client needs, maximizing profits.
Assistant Manager
Marc Jacobs
03.2020 - 05.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Associate of Arts - Business Management
Lone Star College System
Spring, TX06.2025
High School Diploma -
Cypress Lakes High School
Katy, TX07.2011
Skills
- Sales Pipeline Management
- Revenue Development
- Business Planning
- Sales Coaching
- Monthly Forecasting
- Brand Awareness
- Sales Training
- Sales Presentations
- Performance monitoring
- Multitasking
- Sales Strategy Development
- Lead generation
- Customer relationship management
- Active listening
- Creative thinking
- Strategic planning
- Data analysis
- Conflict resolution
Timeline
Customer Sales Lead
Talbots
08.2023 - Current
Assistant Manager
Marc Jacobs
03.2020 - 05.2022
Associate of Arts - Business Management
Lone Star College System
High School Diploma -
Cypress Lakes High School
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