Ayanna Brown
San Antonio,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parole Officer
Texas Department Of Criminal Justice
09.2022 - Current
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Trained as a Sex Offender Parole Officer
- Performed routine home inspections and drug tests for offenders on parole.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Sales Associate/Customer Service
HEB
10.2017 - 04.2023
- Maintained thorough knowledge of store merchandise and gained extensive knowledge of any new and non-traditional product lines
- Offered strong customer service skills, keeping customers satisfied and increased sales in my department
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Teacher's Assistant
UTSA - University Of Texas At San Antonio
01.2022 - 05.2022
- Supported student learning objectives through personalized and small group assistance.
- Assessed student assignments to check quality and completeness before submission for grading.
- Recorded grades for coursework and tests in online reporting system.
- Supported instructor with test administration, curriculum development and assignment grading.
AmeriCorps Member
Communities In Schools of San Antonio
01.2022 - 05.2022
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Became certified in mental health first aid
- Establish positive adult relationships with high-risk children
- Facilitated groups with clients
- Managed data entry daily
- Immediate crisis response
- Offered community resource guidance to clients to meet family needs for assistance.
Education
Bachelor of Arts - Criminal Justice
The University of Texas
San Antonio, Texas05.2022
Skills
- Computer Literacy
- Customer Service
- Critical Thinking
- Rehabilitation Services
- Case Management
- Corrective Actions
- Case Report Writing
- Community Service Programs
- Learning Strategies
- Social Justice
- Monitor Parolees
Certification
- Mental Health First Aid Training - Since March 2022
Timeline
Parole Officer
Texas Department Of Criminal Justice
09.2022 - Current
Teacher's Assistant
UTSA - University Of Texas At San Antonio
01.2022 - 05.2022
AmeriCorps Member
Communities In Schools of San Antonio
01.2022 - 05.2022
Sales Associate/Customer Service
HEB
10.2017 - 04.2023
Bachelor of Arts - Criminal Justice
The University of Texas
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