Olesha Ohlinger
Highspire,PA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team-player successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Parole Communications Operator
Commonwealth of Pennsylvania
02.2025 - Current
- Responds to telephone calls from field staff, offenders, family members, crime victims, the public, and law enforcement agencies on the Board's emergency telephone number, and contacts other Board staff to inform them of situations requiring immediate action.
- Receives telephone calls reporting critical incidents involving Board employees and in accordance with established Board procedure, immediately notifies appropriate senior staff so that critical incident procedures can be implemented.
- Receives messages and responds to requests for confirmation of active Board wanted notices on parole absconders that have been apprehended by law enforcement agencies both within and outside the Commonwealth.
- Participates in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls
Driver License Examiner Assistant
Commonwealth of Pennsylvania
04.2024 - 02.2025
- Administers standardized knowledge tests to evaluate the applicant's understanding of motor vehicle code, driving laws, and associated traffic control devices.
- Data enters applicants' test results and customer applications for driver license services in on-line software systems using a PC terminal. Independently responds to questions and/or concerns posed by the public.
- Provides customers with information or services relating to driver's license or identification card renewals, duplicates, out of various -state transfers, obtaining a Motorcycle license, obtaining and maintaining a CDL, being familiar with commercial license restrictions and endorsements for each.
Administrative Assistant
Commonwealth of Pennsylvania
10.2023 - 04.2024
- Prepares detailed and comprehensive reports of findings and recommendations from the Financial Responsibility Department.
- Monitors the training needs of employees for the Financial Responsibility Department.
- Reviews and replies to routine insurance correspondence.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Clerical Assistant 3
Commonwealth of Pennsylvania
02.2023 - 10.2023
- Examining and processing basic and/or complex motor vehicle and driver license applications using a personal computer (PC).
- Renewing and/or replacing regular or commercial driver licenses, occupational limited licenses, probationary licenses, ignition interlock licenses, and non-driver photo identification cards.
- Update commercial driver license medical certifications, processing driver license restorations, and handling requests for paid driver license information.
- Review and process applications for ownership of motor vehicles, issuing various registration plates, processing requests for odometer reading corrections, salvage vehicle titles, and regular motor vehicle registration renewals.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Guidance Secretary
Reading School District
01.2019 - 02.2023
- Aids the counselor in personalizing educational plans for all students.
- Provided individualized college planning guidance based on each student''s unique needs and aspirations, increasing acceptance rates at desired institutions.
- Assisted administrators in developing school-wide policies and procedures for better organization and efficiency.
- Assessed student progress through regular meetings with teachers and counselors, identifying areas requiring further assistance or support services.
- Maintained a welcoming office environment conducive to open dialogue between students and staff members alike.
- Continuously pursued professional development opportunities in order to stay current on best practices within the field of guidance and counseling, delivering the highest quality support services possible for students.
Education
Associate of Arts - Social Work
Reading Area Community College
Reading, PA12-2022
High School Diploma -
Reading Senior High School
Reading, PA09.1987
Skills
- Strong attention to detail
- Empathy and patience
- Professionalism and courtesy
- Excellent communication
- Reliability
- Time management
- Organizational skills
- Computer literacy
- Analytical thinking
- Cross-cultural communication
- Crisis management
- Teamwork
Timeline
Parole Communications Operator
Commonwealth of Pennsylvania
02.2025 - Current
Driver License Examiner Assistant
Commonwealth of Pennsylvania
04.2024 - 02.2025
Administrative Assistant
Commonwealth of Pennsylvania
10.2023 - 04.2024
Clerical Assistant 3
Commonwealth of Pennsylvania
02.2023 - 10.2023
Guidance Secretary
Reading School District
01.2019 - 02.2023
Associate of Arts - Social Work
Reading Area Community College
High School Diploma -
Reading Senior High School
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