Tonya Sharp
Kenosha,WI
Summary
Detail-oriented communications operator with a proven track record in customer service and problem-solving. Experienced in managing high-stress situations and coordinating emergency responses efficiently.
Overview
26
26
years of professional experience
Work History
Communications Operator
Froedtert South
Kenosha, WI
03.2024 - Current
- Operated communication systems to facilitate efficient information flow among departments.
- Monitored incoming calls and prioritized urgent requests for timely response.
- Coordinated dispatch of emergency services, ensuring rapid deployment in critical situations.
- Maintained accurate records of communications and service requests for accountability.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
Maintenance Administrator
AT&T
Milwaukee, WI
06.2000 - 12.2022
- Managed inventory systems to ensure accurate tracking of maintenance supplies.
- Coordinated scheduling for routine maintenance and emergency repairs across multiple locations.
- Streamlined documentation processes for work orders and service requests, enhancing operational efficiency.
- Assisted in the implementation of preventive maintenance programs, reducing equipment downtime significantly.
- Led cross-functional teams to address equipment failures, ensuring timely resolution and minimal disruption.
- Reduced downtime by efficiently coordinating maintenance tasks and prioritizing urgent requests.
Education
No Degree - Information Technology
Northeastern Illinois University
Chicago, ILSkills
- Strong attention to detail
- Empathy and patience
- Radio operation
- Professionalism and courtesy
- Telephone reception
- Scheduling
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer assistance
- Listening skills
- Problem-solving abilities
Timeline
Communications Operator
Froedtert South
03.2024 - Current
Maintenance Administrator
AT&T
06.2000 - 12.2022
No Degree - Information Technology
Northeastern Illinois University