Ayanna Bundy
Washington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FEMA
07.2020 - 06.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Front Desk Agent
WestIn
02.2018 - 03.2020
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Assisted with luggage handling for incoming guests.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
Lead Teacher
Bennett Babies
04.2015 - 12.2017
- Attended district meetings related to curriculum changes or initiatives.
- Communicated objectives for lessons, units and projects to students and parents.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Researched books and supplemental materials to use with lesson plans.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
Team Member
Ambercrombie & Fitch
08.2014 - 12.2015
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Identified opportunities for process improvements within the department.
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
Education
High School Diploma -
National Collegiate Preparatory Pchigh School
Washington, DC06-2014
Some College (No Degree) - Early Childhood Education
Rasmussen College - Topeka
Topeka, KSSkills
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Complaint Handling
- Computer Proficiency
- Filing
- Customer service
- Call handling
Education and Training
other,other
Timeline
Customer Service Representative
FEMA
07.2020 - 06.2023
Front Desk Agent
WestIn
02.2018 - 03.2020
Lead Teacher
Bennett Babies
04.2015 - 12.2017
Team Member
Ambercrombie & Fitch
08.2014 - 12.2015
Some College (No Degree) - Early Childhood Education
Rasmussen College - Topeka
High School Diploma -
National Collegiate Preparatory Pchigh School
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