Ayanna Castillo
Philadelphia,PA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success, Im a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Snipes
Jako Enterprises
Philadelphia, PA
01.2024 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
Unarmed Security Officer
Colonial Security Services
Philadelphia, PA
10.2023 - 11.2023
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Monitored surveillance cameras to ensure safety of personnel and property.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Managed access control systems such as key cards, alarms, door locks.
- Maintained cleanliness of lobby area at all times.
- Offered customer service assistance to visitors, providing directions and information.
- Maintained high levels of alertness throughout shifts.
Cashier
Churches Chicken
New Philadelphia, PA
10.2022 - 11.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Processed credit card payments and gave counter slips to customers for signatures.
- Built and maintained productive relationships with employees.
Warehouse Worker
J&J Snack Foods
Philadelphia, PA
04.2023 - 05.2023
- Collaborated with team members to optimize workflow processes.
- Assisted with physical inventories including counting, sorting, labeling.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Organized warehouse space for efficient storage of products.
- Assisted in packaging and labeling of products for shipment.
Education
High School Diploma -
Frankford Highschool
Philadelphia, PASkills
- Product Recommendations
- Payment Processing
- Cash Handling
- Returns processing
- Product restocking
- Customer Service
Languages
Spanish
Limited
Timeline
Snipes
Jako Enterprises
01.2024 - 02.2024
Unarmed Security Officer
Colonial Security Services
10.2023 - 11.2023
Warehouse Worker
J&J Snack Foods
04.2023 - 05.2023
Cashier
Churches Chicken
10.2022 - 11.2023
High School Diploma -
Frankford Highschool
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