Ayanna Conley
Reisterstown
Summary
Healthcare Professional eager to embark on a fulfilling career in the medical field, showcasing a strong commitment to patient care and continuous learning. Possesses excellent communication skills and a readiness to collaborate effectively with healthcare teams. Dedicated to providing compassionate support and innovative solutions to enhance patient experiences and outcomes.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Medical Assistant
ExpressCare
Reisterstown
12.2025 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments for efficient workflow.
- Prepared and maintained examination rooms, ensuring cleanliness and organization.
- Educated patients on medication usage and post-treatment care instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Phlebotomy Internship
Diamond Medical Laboratories
Baltimore
07.2024 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
Medical Assistant
University of Maryland Medical Center
Baltimore
03.2024 - 06.2024
- Greet and prepare patients for examinations, procedures, and treatments.
- Record patient history, vital signs, and medical information accurately in charts or electronic health records (EHR).
- Assist physicians and nurses during patient examinations and minor medical procedures.
- Administer medications and injections as directed by a licensed provider.
- Collect and prepare laboratory specimens such as blood, urine, or swabs for testing.
- Perform basic laboratory tests, EKGs, and other diagnostic procedures as instructed.
- Schedule patient appointments, manage referrals, and maintain organized medical files.
- Communicate test results and follow-up instructions to patients under provider supervision.
- Ensure examination rooms are clean, stocked, and sanitized between patients.
- Handle billing, insurance verification, and patient check-in/check-out processes.
- Educate patients about medications, treatments, and healthy lifestyle practices.
- Follow infection control, OSHA, and HIPAA guidelines to ensure patient safety and confidentiality.
Medical Assistant Internship
Next Step Pediatric
Towson
03.2024 - 06.2024
- Collect blood samples from patients using venipuncture, capillary, or finger-stick techniques.
- Verify patient identity and label specimens accurately to ensure proper tracking and testing.
- Prepare blood samples for laboratory analysis and transport according to safety protocols.
- Maintain a clean, organized, and sterile work area to prevent contamination.
- Follow proper infection control, safety, and biohazard handling procedures.
- Calm and reassure patients who may experience anxiety or discomfort during blood draws.
- Enter patient information and specimen data into electronic health records (EHR) or lab systems.
- Perform quality control checks on equipment and report any malfunctions or irregularities.
- Monitor patients for reactions after blood collection and provide appropriate care as needed.
- Maintain inventory of supplies and ensure phlebotomy stations are properly stocked.
- Collaborate with nurses, medical assistants, and laboratory staff to support efficient workflow.
- Adhere to HIPAA regulations and maintain patient confidentiality at all times.
Education
MEDICAL ASSISTANT CERTIFICATION -
NPCE
01.2024 - 03.2024
HIGH SCHOOL DIPLOMA -
Franklik High School
08.2019 - 06.2022
Skills
- Patient Advocacy
- Time Management
- Conflict Resolution
- Critical Thinking
- Data Management
- Team Leadership
- Health Education
- Patient Support
- Medical Billing
- Electronic Records
- Infection Control
- Patient Scheduling
- Diagnostic Procedures
- Inventory Management
- Telemedicine
- Wellness Planning
- Patient Engagement
- Healthcare Technology
- Care Coordination
- Nutritional Guidance
- Health Coaching
- Appointment scheduling
- Laboratory specimen handling
- Patient triage
Timeline
Medical Assistant
ExpressCare
12.2025 - Current
Phlebotomy Internship
Diamond Medical Laboratories
07.2024 - 03.2025
Medical Assistant
University of Maryland Medical Center
03.2024 - 06.2024
Medical Assistant Internship
Next Step Pediatric
03.2024 - 06.2024
MEDICAL ASSISTANT CERTIFICATION -
NPCE
01.2024 - 03.2024
HIGH SCHOOL DIPLOMA -
Franklik High School
08.2019 - 06.2022