Ayanna Cooper
Raleigh
Summary
Dynamic professional with a proven track record at Greene Resources, enhancing data accuracy and streamlining processes. Expert in data management and Python programming, coupled with exceptional customer service skills. Achieved significant improvements in team communication and customer satisfaction, leveraging natural language processing for insightful data visualization.
Knowledgeable about data collection methodologies and excited to develop in this field. Brings understanding of data accuracy and integrity, combined with skills in data entry and basic data analysis.
Overview
6
6
years of professional experience
Work History
Data Collection Specialist
Greene Resources
01.2021 - Current
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Improved team communication by coordinating regular meetings to discuss project progress, challenges, and solutions.
- Leveraged talents in data analysis to uncover key insights and visualize data.
Customer Service Clerk
Harris Teeter
02.2019 - 01.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
Education
Associates - Medical Billing And Coding
Wake Technical Community College
Raleigh, NC06-2027
High School Diploma -
Leesville Road Highschool
Raleigh, NC06-2021
Skills
- Data management
- Natural language processing
- Microsoft Excel
- Python programming
- Customer service
- Active listening
- Data entry
- Call center experience
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Data Collection Specialist
Greene Resources
01.2021 - Current
Customer Service Clerk
Harris Teeter
02.2019 - 01.2021
Associates - Medical Billing And Coding
Wake Technical Community College
High School Diploma -
Leesville Road Highschool
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