Overview
Summary
Work History
Education
Skills
Languages
Timeline
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Princess Warlington

Princess Warlington

Jonesboro,GA

Overview

16
16
years of professional experience

Summary

Results-driven Data Collection Specialist at TITAN Technology with expertise in data validation and recordkeeping. Proven ability to enhance data accuracy and streamline processes, contributing to increased efficiency. Strong communicator and collaborator, dedicated to delivering exceptional customer service and fostering positive relationships, committed to continuous professional development and industry compliance.


Work History

Data Collection Specialist

TITAN Technology
05.2023 - Current
  • Enhanced data accuracy by diligently reviewing and validating collected information.
  • Maintained detailed records of all completed projects, including methodology used, results obtained, and limitations faced during implementation.
  • Updated information in internal planning tools and platforms to log activities.
  • Continuously updated professional knowledge by attending industry conferences, participating in training programs, and reading relevant publications.
  • Researched industry trends and developments, ensuring accurate data representation in reports.
  • Ensured compliance with legal guidelines and regulations during the entire data collection process.
  • Organized large amounts of complex raw data into user-friendly formats for easier interpretation by stakeholders.
  • Streamlined data collection processes for increased efficiency and reduced errors.

New Business Case Manager

Jacobson Group
09.2022 - 12.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Claims Customer Service Representative

Genworth Financial Lynchburg, Virginia
11.2018 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.

Customer Service Representative

TruGreen Lawn Care
07.2017 - 10.2018
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Senior Customer Service Supervisor

Walmart
03.2016 - 11.2016
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
  • Analyzed customer feedback and data to identify trends, implementing changes that led to improved customer retention rates.
  • Continuously updated team members on company policy changes and industry trends, ensuring their knowledge remained current and relevant.
  • Empowered staff to take ownership of their roles, fostering a sense of responsibility that contributed to the overall success of the department.
  • Reduced employee turnover by creating a supportive work environment that encouraged open communication and collaboration among team members.
  • Developed and implemented training programs for staff, improving overall performance and productivity.
  • Conducted regular evaluations of individual staff members'' work performance, providing constructive feedback to ensure continued growth and development within their roles.

Assistant Store Manager

CHKD Thrift Store
01.2015 - 03.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Front End Supervisor

Kroger
10.2009 - 11.2014
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

All Fields Of Study

George Wythe High School
Richmond Va
06-2009

Skills

  • Data management
  • Natural language processing
  • Microsoft Excel
  • Data privacy
  • Data validation
  • Data cleansing
  • Recordkeeping skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Multitasking
  • Excellent communication
  • Customer service
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Data Collection Specialist

TITAN Technology
05.2023 - Current

New Business Case Manager

Jacobson Group
09.2022 - 12.2022

Claims Customer Service Representative

Genworth Financial Lynchburg, Virginia
11.2018 - 05.2022

Customer Service Representative

TruGreen Lawn Care
07.2017 - 10.2018

Senior Customer Service Supervisor

Walmart
03.2016 - 11.2016

Assistant Store Manager

CHKD Thrift Store
01.2015 - 03.2016

Front End Supervisor

Kroger
10.2009 - 11.2014

All Fields Of Study

George Wythe High School

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