Ayanna Corley
Summary
Detail-oriented Customer Service Agent with many years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service, and concise communication.
Overview
10
10
years of professional experience
Work History
Call Center Agent
Rocs Staffing
01.2026 - Current
- Issued ID cards to participants to facilitate access to services
- Assisted participants with eligibility requirements
- Enabled healthcare services by managing CPT code authorization for providers and participants
- Issued ID cards to participants to facilitate access to services
Security Specialist
Target
07.2024 - 08.2026
- Collaborated with law enforcement during investigations of theft incidents.
- Monitored security footage to identify potential safety threats.
- Respond to and accurately document security incidents
- Understand and leverage escalation tools for guest issues in order to provide a safe and secure environment for team members and guests
- Prevent theft and shortage at the front of the store by performing receipt checks for exposed high priced merchandise
Call Center Representative
Midtown Group
09.2025 - 05.2026
- Answered an average of 60 calls daily, assisting the public with health coverage inquiries and application processes
- Guided callers through eligibility, enrollment, and plan selection to ensure informed decision-making
- Documented calls and managed case details using internal systems to maintain accurate records
Parent Service Specialist
Child Care Aware of America
08.2023 - 03.2024
- Process and distribute accurate program information and required documents to families and child care providers in a timely manner
- Ensure all child care fee assistance applications are processed within the mandated time frames
- Manage on average 40-50 inbound calls daily
- Enters client information and data into an automated database
Customer Service Representative
Kaiser Permanente
12.2020 - 03.2023
- Serve as a first point of contact for patients
- Handle billing inquiries, verify CPT codes, initiate claim processing projects
- Checked insurance details for accuracy before procedures and gathered pre-authorization and referral data.
- Coordinated appointment schedules for improved patient flow
- Documented 50 inbound calls daily for accurate system records
- Order ID cards, review benefits of the insurance plan members are enrolled in
Mail Clerk
Brightkey
06.2020 - 11.2022
- Sorted and organized incoming mail to ensure timely and efficient distribution.
- Maintained accurate inventory of mailing supplies to prevent shortages and support operations.
- Maintained detailed records of all incoming and outgoing mail packages to facilitate tracking and reporting.
- Prepared invoices and other documents for mailing purposes.
- Assisted with the security screening of incoming mail and packages.
Customer Service Manager
Bj’s Wholesale Club
08.2016 - 08.2020
- Oversaw daily operations of customer service department.
- Oversaw daily activities of more than 20 team members to maintain high service standards.
- Trained and mentored staff on service protocols and standards.
- Resolved customer inquiries and complaints effectively and efficiently.
- Ensure productivity standards are met on the Frontline through effective scheduling, task execution, and adherence to process.
- Maintains the correct stock / inventory status for all damaged, defective, and returned merchandise.
Education
Charles Herbert Flowers
Skills
- Inbound/Outbound Call
- Case management
- CPT coding practices
- Healthcare authorization
- Team collaboration
- Conflict resolution
- Data gathering
Timeline
Call Center Agent
Rocs Staffing
01.2026 - Current
Call Center Representative
Midtown Group
09.2025 - 05.2026
Security Specialist
Target
07.2024 - 08.2026
Parent Service Specialist
Child Care Aware of America
08.2023 - 03.2024
Customer Service Representative
Kaiser Permanente
12.2020 - 03.2023
Mail Clerk
Brightkey
06.2020 - 11.2022
Customer Service Manager
Bj’s Wholesale Club
08.2016 - 08.2020
Charles Herbert Flowers