Ayanna Deer
Hinesville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient access representative I
Liberty regional medical center
10.2023 - Current
- Check patients in and handle discharges, Train new employees, Go in rooms and register patients, Answer calls, Collect copays or discuss payment options, Send out emails
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
ICQA Warehouse Associate
Amazon
05.2022 - 06.2023
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Participated in cross-training programs to increase versatility within the team and support various roles as needed.
- Developed process improvements with data-driven analysis of warehouse operations.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
- Implemented safety protocols, reducing workplace accidents and injuries.
Customer Service Representative
Citi Trends
08.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associates - Paralegal Studies
Savannah Technical College
Hinesville high school diploma -
Liberty county high school
Hinesville, GA05.2021
Skills
- Training new hires
- Customer service
- Collecting copays
- Registering patients
- Scheduling appointments
- Answering and transferring calls
- Type 40 wpm
- Signing patients up with patient portal
- Insurance Verification
- HIPAA Compliance
- Phone and Email Etiquette
- Registration and Admissions
- Medical Terminology
- Problem-Solving
Certification
- Medical terminology certification
- Collecting copay certification
- Patient access specialist certification
- HIPPA certification
Timeline
Patient access representative I
Liberty regional medical center
10.2023 - Current
ICQA Warehouse Associate
Amazon
05.2022 - 06.2023
Customer Service Representative
Citi Trends
08.2021 - 01.2022
Associates - Paralegal Studies
Savannah Technical College
high school diploma -
Liberty county high school