Stephanie Lloyd
Saint Louis,MO
Summary
Transitioning banking professional with 10 years of experience in customer service, compliance, problem-solving, and relationship management, seeking to apply these transferable skills in the healthcare field. Committed to delivering exceptional patient-centered service and supporting high-quality healthcare operations.
Overview
10
10
years of professional experience
Work History
Patient Access Representative I
BJC Healthcare
St Louis, MO
02.2026 - Current
- Greet and assist patients, visitors, and healthcare providers in a professional manner.
- Register patients and accurately enter demographic, insurance, and medical information into electronic health records (EHR) systems.
- Verify insurance eligibility, benefits, referrals, and authorizations prior to services.
- Schedule, reschedule, and confirm patient appointments.
- Collect copayments, deductibles, and outstanding balances in accordance with organizational policies.
- Explain registration procedures, financial responsibilities, and required documentation to patients.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Resolve registration, insurance, and billing issues while providing excellent customer service.
Lead Teller
Royal Banks of Missouri
01.2024 - 08.2024
- Monitors teller line, processes deposits, withdrawals, cashier's checks, and loan payments; ensures the teller line is efficient and customer flow is smooth.
- Does monthly audits of all teller drawers and the vault.
- Account for & manage all branch cash, including vault supplies and balancing cash drawers.
- Processes cash orders and accepts shipments from Federal Reserve.
- Retrieves cash deposits from ATM and replenishes as necessary.
Bank Teller
U.S. Bank
10.2016 - 12.2023
- Provides account services to customers by receiving deposits and loan payments.
- Cashes checks and issues savings withdrawals.
- Records night and mail deposits.
- Sells cashier's checks, traveler's checks, and series e bonds.
- Provides excellent customer service to customers, both in person and via telephone.
Education
Associate of Science - Criminal Justice
Saint Louis Community College-Florissant Valley
Saint Louis, MO07-2023
High School Diploma -
Riverview Gardens Senior High
Saint Louis, MO05-2008
Skills
- Customer/patient service
- Confidentiality and privacy
- Documentation and recordkeeping
- Compliance and regulations
- Problem-solving
- Communication
- Team collaboration
- Scheduling and coordination
- Accuracy and attention to detail
Confidentiality and privacy
Documentation and recordkeeping
Compliance and regulations
Problem-solving
Communication
Team collaboration
Scheduling and coordination
Accuracy and attention to detail
Timeline
Patient Access Representative I
BJC Healthcare
02.2026 - Current
Lead Teller
Royal Banks of Missouri
01.2024 - 08.2024
Bank Teller
U.S. Bank
10.2016 - 12.2023
Associate of Science - Criminal Justice
Saint Louis Community College-Florissant Valley
High School Diploma -
Riverview Gardens Senior High