Karla Tovar-Peres
Manteo,NC
Summary
Driven professional with a proven track record in customer service and HIPAA compliance, honed at Outer Banks Health Hospital. Excelled in patient registration and insurance verification, enhancing patient experience and operational efficiency. Demonstrated exceptional problem-solving abilities and phone etiquette, contributing to significant improvements in patient satisfaction and administrative processes.
Overview
8
8
years of professional experience
Work History
Patient Access Representative I
Outer Banks Health Hospital
2022.06 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Upheld HIPAA regulations and standards for protecting patient information.
- Provided excellent customer service to patients and medical staff.
Client Advocate
Hotline
2020.03 - 2021.03
- Assisted clients in developing and setting realistic goals to promote positive change.
- Implemented community outreach programs to promote mental health awareness.
- Educated clients and families on mental health, wellness and recovery topics.
- Assisted domestic violence victims by providing support completing 50-B forms.
- Provided support for domestic violence victims within courtroom.
Retail Sales Associate
TJ Maxx, TJX Companies
2016.10 - 2018.07
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Managed cash register operations using POS system including sales and returns.
Education
High School Diploma -
Manteo High School
Manteo, NC06.2017
Skills
- Customer Service
- Registration and Admissions
- Problem-Solving
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Medical Terminology
- Phone and Email Etiquette
- Crisis Management
- EPIC
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative I
Outer Banks Health Hospital
2022.06 - Current
Client Advocate
Hotline
2020.03 - 2021.03
Retail Sales Associate
TJ Maxx, TJX Companies
2016.10 - 2018.07
High School Diploma -
Manteo High School
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