Ayanna Havard
Atrium Health
Charlotte,NC
11
years of professional experience
Motivated healthcare administrative professional with a strong customer service background and experience supporting high-volume, detail-oriented clinical environments. Known for delivering compassionate, patient-centered service, maintaining accurate records, and managing multiple priorities efficiently. Skilled in Microsoft Office, data entry, and documentation, with a growing foundation in healthcare operations, compliance, and process improvement. Committed to advancing in healthcare administration and supporting organizational excellence and quality patient care.
Work History
Patient Services Specialist
4 Years 7 Months- Coordinated scheduling for 50–80+ patients daily, optimizing clinic flow and minimizing wait times
- Responded to 40+ daily phone calls and in-person inquiries, routing communication to appropriate staff and providers
- Maintained accurate patient records and filing systems with nearly 100% accuracy, ensuring full HIPAA compliance
- Prepared documentation and supported departmental communications across multiple clinical teams
- Compiled and analyzed patient data to create reports that informed leadership's operational decisions
- Assisted patients in navigating healthcare systems, ensuring seamless access to services.
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
Cashier
9 Months- Delivered excellent customer service by assisting 50+ customers per shift, resolving inquiries and issues efficiently
- Processed 100+ daily transactions across cash, credit, and digital payments while maintaining a consistently balanced cash drawer
- Processed 15–20 returns, exchanges, and refunds per shift, ensuring compliance with store policies
- Organized and maintained checkout area, enhancing customer experience for high-volume shoppers
- Assisted with inventory management and restocking, ensuring product availability throughout shifts
- Promoted special offers and featured products, driving daily store sales and upselling opportunities
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
Training & Administrative NCO
3 Years- Coordinated monthly training sessions, meetings, and special events, ensuring readiness and compliance
- Coordinated monthly training sessions and special events, enhancing unit readiness and maintaining compliance
- Prepared official correspondence and reports for leadership, facilitating informed decision-making
- Monitored resource allocation and maintained inventory across units, improving accountability and reducing discrepancies
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed personnel records and training documentation for 50+ service members
Administrative Operations NCO
6 Years- Oversaw administrative operations for 50+ personnel, streamlining scheduling and enhancing records management
- Prepared and distributed high-volume reports, memoranda, and official communications for leadership
- Coordinated logistics and supplies for events with senior leadership, ensuring seamless execution
- Supervised and trained junior staff, fostering adherence to administrative procedures and enhancing overall team effectiveness
- Managed operational logistics and supply chain processes to ensure mission readiness.
- Coordinated training programs for personnel, enhancing skills and operational efficiency.
Education
MBA - Health Management
GPA: 4.0
Bachelor of Science - Business Administration Management
GPA: 3.9
Associate of Science - Business Administration
GPA: 3.7
Skills
Patient Advocacy
Patient Interaction
HR Operations
Employee Support
HIPAA Compliance
Microsoft Office Suite
Organizational Skills
Conflict Resolution
Confidentiality
Critical Thinking
Public Speaking
Communication
Leadership Honors Involvement
President’s List Scholar, Dean’s List, Army Achievement Medal, Army Good Conduct Medal, Delta Mu Delta International Business Honor Society Award, Inspired to Achieve Scholarship Recipient, Golden Bull Adult Success Organization, Events Chair Coordinator, 2024–2025, Planned and executed 2–5 campus events per semester, increasing student engagement and organizational visibility, Coordinated logistics, communications, and promotion efforts, ensuring successful event turnout, National Association of Black Accountants, Public Relations, 2024–2025, Promoted organizational initiatives and events through outreach and communication strategies, Supported branding and engagement efforts to increase awareness within the campus and local community, Delta Sigma Theta Sorority, Inc., Student Veterans of America
Skills Certifications Technical Proficiencies
HR Operations & Employee Support, Data Entry & Records Management, HIPAA Compliance & Confidentiality, Scheduling, Coordination & Event Planning, Customer Service & Conflict Resolution, Documentation, Reporting & Correspondence Drafting, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Process Improvement & Organizational Skills, File & Records Management, Problem Solving & Critical Thinking, Public Speaking & Communication, Artificial Intelligence, Credit Essentials, Leading vs. Managing, Emotional Intelligence
Timeline
Cashier
Publix
11.2025 - 08.2026Read More
Patient Services Specialist
Atrium Health
02.2022 - CurrentRead More
Training & Administrative NCO
United States Army Reserves
01.2022 - 01.2025Read More
Administrative Operations NCO
United States Army
01.2016 - 01.2022Read More
Southern New Hampshire University
MBA from Health Management
Read More
Johnson C. Smith University
Bachelor of Science from Business Administration Management
Read More
Southern New Hampshire University
Associate of Science from Business Administration
Read More