Summary
Overview
Work History
Education
Skills
Timeline
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AYANNA HENDERSON

Lawrenceville,GA

Summary

Transitioning into digital marketing with a B.S. in Psychology and experience in hospitality, customer service, and telemarketing. Motivated to utilize my knowledge, experience, and skills to enhance customer satisfaction and conversions.

Overview

7
7
years of professional experience

Work History

Appointment Setter

Cost Plus Processing
05.2024 - Current
  • Generates new leads through outbound cold and warm calling, expanding the company's client base.
  • Establishes rapport with leads that fosters understanding and trust.
  • Qualifies leads and sets up appointments for outside sales team.
  • Maintains accurate records of interactions, ensuring timely follow-ups.

Project Scanner (Contract)

American Honda Finance Corporation
12.2021 - 03.2022
  • Attentively reviewed and organized confidential company documents, discerning between critical assets and items for disposal
  • Scanned and entered data of critical documents into computer system.
  • Generated creative theme ideas for quarterly company meeting

Sales Associate

Crafted Westside
11.2020 - 09.2021
  • Independently managed store operations, including sales, customer service, and inventory updates.
  • Increased sales revenue by building rapport with customers and recommending appropriate products.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Boosted overall customer satisfaction by providing a warm welcoming store environment, identifying and meeting customer needs, and addressing questions or concerns promptly.
  • Organized and positioned merchandise in storefront in neatly creative ways

Hostess

Pappadeaux Seafood Kitchen
02.2018 - 03.2020
  • Delivered excellent hospitality and customer service by warmly greeting and engaging with guests, meeting their needs, and handling inquiries or complaints effectively.
  • Delivered courteous and prompt telephone assistance, responding to inquires or taking reservations
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, seating guests, responding to guest concerns and needs, and completing table checks.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

Bachelor of Science in Psychology -

Georgia Gwinnett College
Lawrenceville, GA
12.2020

Skills

  • Computer skills
  • Creativity
  • Creative problem solving
  • Customer service
  • Empathy
  • Interpersonal skills
  • Written communication
  • Data Entry
  • Storytelling
  • Teamwork/ collaborative skills
  • Persistence
  • Persuasion

Timeline

Appointment Setter

Cost Plus Processing
05.2024 - Current

Project Scanner (Contract)

American Honda Finance Corporation
12.2021 - 03.2022

Sales Associate

Crafted Westside
11.2020 - 09.2021

Hostess

Pappadeaux Seafood Kitchen
02.2018 - 03.2020

Bachelor of Science in Psychology -

Georgia Gwinnett College

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AYANNA HENDERSON