Khaliah Richey
Palatine,IL
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Appointment Setter
IDS International
Arlington Heights, IL
07.2023 - 01.2024
- Customer relations, computer hardware, data entry, screening outbound and also inbound calls.
- Scheduled appointments for customers based on their availability.
- Assisted customers in making decisions about products or services offered by the company.
- Maintained accurate records of all customer interactions and transactions.
Customer Service Representative
DialAmerica
Oak Brook, IL
05.2022 - 04.2023
- Customer relations, computer hardware, data entry, screening outbound and also inbound calls.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Caregiver
Home Helpers
Hinsdale, IL
02.2020 - 11.2021
- Light Housekeeping, Get Mail, Cooking, Bathing client, Helping Client Move Around, Store Runs With Client, Exercises With Client
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Caregiver
Home Instead Senior Care
La Grange, IL
09.2019 - 12.2019
- Light Housekeeping, Cooking, Bathing client, Helping Client Move Around, Store Runs With Client, Exercises With Client
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Walmart Stocker
Walmart
Villa Park, IL
06.2019 - 09.2019
- Stocking, Organizing, Cleaning, Pricing, Multitasking
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Organized storage areas for efficient use of space.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
Security Officer
Securitas
Schaumburg, IL
12.2018 - 02.2019
- Data entry, customer service, hourly patrolled departments, signing employees in
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Retail Sales Associate
Ross Dress For Less
Oakbrook Terrace, IL
01.2017 - 07.2018
- Cashier, stocking, fitting room duties, greet customers with great customer service
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
High school or equivalent - Cosmetology
Dudley Beauty College
06.2021
High School Diploma -
Willowbrook High School
Villa Park, IL05.2018
Skills
- Customer Service
- Data Entry
- Organizational Skills
- Teamwork
- Cash Handling
- Excel
- Microsoft Office
- Microsoft Word
- Retail
- Sales
- Senior Care
- Caregiving
- Home Care
- Cosmetology
- Cooking
- Nursing
- Meal Preparation
- Security
- Food Preparation
- Pricing
- Salesforce
- Computer Hardware
- Help Desk
- Computer Skills
- Telephone Etiquette
- Positive Attitude
Certification
- Security Officer, Present
- Security Guard
- Driver's license
Languages
English, Fluent
Timeline
Appointment Setter
IDS International
07.2023 - 01.2024
Customer Service Representative
DialAmerica
05.2022 - 04.2023
Caregiver
Home Helpers
02.2020 - 11.2021
Caregiver
Home Instead Senior Care
09.2019 - 12.2019
Walmart Stocker
Walmart
06.2019 - 09.2019
Security Officer
Securitas
12.2018 - 02.2019
Retail Sales Associate
Ross Dress For Less
01.2017 - 07.2018
High school or equivalent - Cosmetology
Dudley Beauty College
High School Diploma -
Willowbrook High School