Ayanna Howard
Houston,TX
Summary
Very skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Overview
8
8
years of professional experience
Work History
Licensed Cosmetologist
LocdWithNicki
03.2016 - Current
- Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Record notes for future reference about customer preferences and services delivered.
- Assess customer hair texture, treatment history, and desired outcome to determine services required.
- Book appointments, answer phones, greet clients, handle payments, and create client service tickets.
- Answer phone calls and emails to schedule client appointments.
- Grow sales with great work ethic, individualized beauty care plans and positive attitude.
- Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Develop loyal following of clients by providing high-quality services.
Wax Specialist
European Wax Center
08.2019 - 03.2021
- Waxed clients various bodies using soft and hard waxes.
- Maintained clean and sanitary workspace.
- Advised clients on proper home-care regimens.
- Increased salon revenue through upselling at-home products and providing excellent care.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cosmetologist
Fantastic Sams Cut & Color
10.2016 - 02.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Offered professional cuts, color services and extensions to salon customers.
Education
No Degree - General Studies
San Jacinto College District
Pasadena, TXNo Degree - Cosmetologist
Paul Mitchell The School - Houston
Houston, TX03.2015
Skills
- Body Hair Removal
- Client Consultations
- Customer Preferences
- Social Media Platforms
- Maintaining Clean Work Areas
- Product Knowledge
- Administrative Procedures
- Payment Transactions
- Range of Motion Improvement
- Client Loyalty Building
Timeline
Wax Specialist
European Wax Center
08.2019 - 03.2021
Cosmetologist
Fantastic Sams Cut & Color
10.2016 - 02.2018
Licensed Cosmetologist
LocdWithNicki
03.2016 - Current
No Degree - General Studies
San Jacinto College District
No Degree - Cosmetologist
Paul Mitchell The School - Houston