Ayanna Jennings
Charlotte,NC
Summary
Results-driven professional with over 15 years of experience in security, customer service, and office management. Proven track record of maintaining safe environments, streamlining administrative operations, and delivering exceptional client support. Adept at leading teams, managing high-pressure situations, and ensuring compliance with company policies and procedures. Known for strong communication skills, attention to detail, and a commitment to professionalism and integrity in every role.
Overview
13
13
years of professional experience
Work History
Front Desk Administrator/ Armed Security Officer
The Park School Of Baltimore
Baltimore, MD
08.2022 - Current
- Managed front desk operations, ensuring efficient visitor check-in and adherence to security protocols.
- Coordinated communication between administrative staff, faculty, and families to streamline information flow.
- Developed and implemented office procedures that enhanced operational workflows and improved visitor experience.
- Trained new front desk personnel on systems usage and customer service best practices to ensure high standards.
- Resolved inquiries promptly by utilizing problem-solving skills to provide accurate information and assistance.
- Maintained student records and confidentiality while ensuring compliance with school policies and regulations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Provided administrative support to various departments, contributing to overall company efficiency.
Collections Agent
OneMain Financial
Charlotte, NC
05.2018 - 08.2022
- Implemented effective collection strategies to enhance recovery rates on outstanding debts.
- Managed approximately between 25-40 customer accounts to ensure timely payment and reduce delinquency rates.
- Utilized CRM software to track interactions and maintain accurate account records.
- Resolved customer disputes efficiently while maintaining positive relationships and communication.
- Monitored regulatory compliance in collection practices to uphold industry standards.
- Maintained high volume of calls and met demands of busy and productive group.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Security Officer
Sinai Hospital of Baltimore
Baltimore, MD
10.2014 - 04.2018
- Monitored hospital premises to prevent theft and ensure safety.
- Responded promptly to emergency situations, ensuring compliance with security protocols.
- Conducted regular patrols to maintain secure environment for patients and staff.
- Assisted in training new security personnel on hospital procedures.
- Operated surveillance equipment and reported suspicious activities.
- Coordinated with local law enforcement during incidents requiring external intervention.
- Maintained detailed logs of daily activities and incidents for security records.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Insurance Agent
Teletech (USAA)
Concord, NC
03.2012 - 02.2014
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Analyzed client needs and provided tailored insurance solutions to meet their requirements.
- Educated clients on policy options, coverage benefits, and claims processes for informed decision-making.
- Collaborated with underwriters to evaluate risk factors and determine policy eligibility.
- Provided exceptional service through timely follow-ups with clients.
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
Education
No Degree - Business
University of Maryland Eastern Shore
Princess Anne, MDHigh School Diploma -
Heritage High
Baltimore, MD06-2010
Skills
- Efficient data entry
- Experienced with Microsoft Office applications
- Effective schedule coordination
- Surveillance system operation
- Security access administration
- Relationship building and management
Timeline
Front Desk Administrator/ Armed Security Officer
The Park School Of Baltimore
08.2022 - Current
Collections Agent
OneMain Financial
05.2018 - 08.2022
Security Officer
Sinai Hospital of Baltimore
10.2014 - 04.2018
Insurance Agent
Teletech (USAA)
03.2012 - 02.2014
No Degree - Business
University of Maryland Eastern Shore
High School Diploma -
Heritage High
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