AYANNA JOHNSON
Baltimore,MD
Summary
Hardworking and passionate professional with strong organizational skills, eager to secure entry-level cybersecurity and IT roles within the federal government while also being able to achieve company goals. With my relevant coursework that applies to technology and collaborative efforts, I strongly believe I can enhance national security defenses. I aim to contribute to safeguarding digital infrastructure and information assets. I am devoted to supporting the government's safeguards and mission to protect against cyber threats and vulnerabilities. I am excited to bring new and fresh ideas to uphold the standards and excellence of national security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Specialist
CarHaven
Millersville, MD
08.2024 - Current
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Established processes for tracking leads from initial contact through closure of sale.
- Maintained accurate records of customer interactions and transactions.
- Participated in negotiations with vendors for procurement of materials at best prices.
- Performed data entry into CRM system including account information and sales activity logs.
- Identified opportunities for cross-selling products or services within existing accounts.
Cheer Instructor
Varsity Spirit Fashion
In Person, Anywhere In The United States
05.2024 - 08.2024
- Demonstrated proper techniques for safely executing stunts, pyramids and tosses.
- Supervised warm-ups prior to practices and competitions to ensure safety of all participants.
- Provided feedback to help students develop confidence in their abilities.
- Ensured compliance with safety guidelines when teaching advanced stunts such as basket tosses or releases.
- Organized practice sessions for students to improve their skills in tumbling, dance and stunting.
Provisioning Agent
Southwest Airlines
Baltimore
06.2023 - 02.2024
- Streamlined provisioning processes by implementing efficient inventory management systems while reduced order fulfillment times with well-organized and accurate tracking systems
- Improving customer satisfaction by providing prompt and accurate information on product availability for flight attendants and pilots on the aircraft and maintaining optimal stock levels, ensuring timely order placement and delivery.
Ramp Agent
Baltimore
03.2022 - 06.2023
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays
- Assisted in reducing turnaround times by efficiently managing unloading and loading of cargo and luggage
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures
- Approximately working 4-5 flights per shift and maintaining safety on ramp area and aircraft machinery on grounds of the airport.
Sales Associate
Champs Sports
Arundel Mills Mall
08.2016 - 11.2022
- Served customers with excellent service in various areas such as shoes, apparel, shoe strings, hats, etc
- Achieved recognition as the #1 regional associate across all boards and served as the #1 associate in the state of Maryland.
Warehouse Associate
Amazon BWI5 location
02.2020 - 03.2021
- Responsible for packaging all customer orders and dropping off in the pick-up location for Amazon drivers
- Also responsible for organizing and restocking items in the ambient, produce, freezer area while getting rid of expired items that do not belong in the warehouse.
Lead Cashier
Lowe's Home Improvement
07.2019 - 01.2020
- Responsible for ensuring accurate money counts in the registers, performing count checks every two to three hours, and making an accurate count of all money collected at the end of the night and putting it in the safe.
Intern
Office Of The Secretary Of State
Annapolis
06.2017 - 08.2017
- Enhanced intern productivity by assisting with project coordination and providing ongoing support
- Streamlined office processes for improved efficiency and time management through regular organization and filing of documents
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Computer Technology (Database Administration)
Bowie State University
Bowie, MD05.2023
Skills
- Team Leadership & Collaboration
- Strategic Planning and Analysis
- Media Analytics
- Customer Satisfaction
- Data Analysis
- Project Management
- Microsoft Office
- Java
- Risk Assessment & Mitigation
- Documentation & Data Integrity
- Problem Solving & Critical Thinking
- Communication Skills
- Security Analysis
- Database Management
- Data Science
- Time Management
- Multitasking
- Attentiveness
Certification
- Center of Academic Excellence in Cyber Defense Certification (CAE-CD)
- Java Certification
Additionalinformation
American Cross: Bowie State Blood Drive May 4, 2022, SOME D.C. (So Others May Eat) Volunteer, CTEC 445 (Fundamentals of Cryptography & Applications), CTEC 450 (Case Studies in Computer Security), CTEC 426 (Expert Systems Using Big Data), CTEC 350 (Principles and Methods of Intrusion Detection and Prevention), CTEC 345 (Foundations of Computer and Network Security), CTEC 324 (Database Application Development), CTEC 305 (Server Administration I), CTEC 300 (Database Architecture), CTEC 128 (Discrete Structures using Big Data), Miss Senior for the 2021-2022 Academic Year, National Council Of Negro Women, Inc., Vice President of Cheer Phi, New Student Orientation Leader for the 2021-2022 Academic Year, Bowie State Cheerleader, Campus Tour Guide, Bowie State Track & Field, SOME D.C. (So Others May Eat) Volunteer
Timeline
Sales Specialist
CarHaven
08.2024 - Current
Cheer Instructor
Varsity Spirit Fashion
05.2024 - 08.2024
Provisioning Agent
Southwest Airlines
06.2023 - 02.2024
Ramp Agent
03.2022 - 06.2023
Warehouse Associate
Amazon BWI5 location
02.2020 - 03.2021
Lead Cashier
Lowe's Home Improvement
07.2019 - 01.2020
Intern
Office Of The Secretary Of State
06.2017 - 08.2017
Sales Associate
Champs Sports
08.2016 - 11.2022
Bachelor of Science - Computer Technology (Database Administration)
Bowie State University
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