Ayanna Johnson
Odenton,MD
Summary
Customer-focused and safety-driven professional with hands-on experience in airline operations at Southwest Airlines. Proven ability to thrive in fast-paced, high-pressure environments while maintaining exceptional attention to detail and passenger safety. Strong background in customer service, teamwork, and conflict resolution. Passionate about delivering a positive travel experience and ensuring passenger comfort, safety, and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician
FDA
Beltsville, MD
12.2025 - Current
- Conducted routine inspections of laboratory equipment to ensure compliance with FDA regulations.
- Maintained accurate records of testing procedures and results for regulatory submissions.
- Collaborated with cross-functional teams to troubleshoot technical issues in laboratory settings.
Cheer Instructor
Varsity Spirit
Dallas, TX
04.2024 - 12.2025
- Coordinated practice schedules and resource planning, enhancing project organization and workflow management.
- Created structured training plans functioning as step-by-step project outlines for student development goals.
- Facilitated group and individual sessions, demonstrating team leadership and stakeholder communication.
Provisioning Agent
Southwest Airlines
Baltimore, MD
05.2023 - 01.2024
- Spearheaded cross-functional collaborative initiatives to identify and resolve business challenges, streamlining operational workflows to enhance team productivity and efficiency.
- Partnered with internal teams to enhance customer experience and service excellence, driving efficiency in business operations.
- Performed risk assessments during provisioning operations and coordinated mitigation steps with supervisors.
- Implemented standardized workflows for loading and inventory checks, improving consistency and operational efficiency.
Ramp Agent
Southwest Airlines
Baltimore, MD
02.2022 - 05.2023
- Logged aircraft data and ground equipment usage, contributing to operational asset history and maintenance tracking.
- Partnered with safety, operations, and maintenance teams to resolve issues affecting turnaround timelines.
- Coordinated ramp operations for 4-5 simultaneous flights per shift, managing time-critical workflows with full accuracy.
- Prioritized tasks in high-pressure situations, mirroring project coordination scheduling and task management.
Sales Associate
Champ Sports
Hanover, MD
07.2016 - 10.2022
- Ensured all assets and materials were secured pre-departure, reinforcing control and accountability procedures.
- Maintained stock accuracy by updating inventory systems daily, strengthening IT asset tracking experience.
- Identified discrepancies in product counts and logged corrective actions, supporting quality assurance workflows.
Education
Bachelor of Science - Computer Technology Database Administration
Bowie State University
Bowie, MDSkills
- Customer Service Excellence
- Passenger Safety & Compliance
- Conflict Resolution
- Emergency Awareness
- Team Collaboration
- Communication Skills
- Time Management
- Adaptability in Fast-Paced Environments
- Attention to Detail
Certification
• CPR/AED
• First Aid
Timeline
Technician
FDA
12.2025 - Current
Cheer Instructor
Varsity Spirit
04.2024 - 12.2025
Provisioning Agent
Southwest Airlines
05.2023 - 01.2024
Ramp Agent
Southwest Airlines
02.2022 - 05.2023
Sales Associate
Champ Sports
07.2016 - 10.2022
Bachelor of Science - Computer Technology Database Administration
Bowie State University