Ayanna Jones
Detroit,MI
Summary
Friendly, energetic, and well-rounded Server/ Bartender. Committed to providing guests with genuine hospitality and delivering exceptional services in fast-paced dining environments. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Eager to contribute to a dynamic team and ensure customer satisfaction in every shift.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Pour It Up Detroit
Detroit, MI
12.2023 - Current
- Worked as part of a team providing mobile bartending services for private events, including weddings, corporate functions, and private parties.
- Handle cash, credit, and event tab transactions, ensuring accurate billing and financial processing.
- Create custom cocktail menus tailored to clients' preferences, helping them craft signature drinks for their events.
- Assisted in event setup and breakdown, ensuring all mobile bar equipment was ready for service and packed up promptly after events.
Server/Bartender/VIP Bottle Server
Sloppy Crab
Detroit, MI
01.2023 - 11.2024
- Prepare and serve alcoholic beverages to customers in a high-volume bar.
- Deliver exceptional customer service, building rapport, and ensuring guest satisfaction.
- Handle cash and credit transactions accurately using a POS system.
- Delivered fast and friendly service in a high-energy, fast-paced nightclub setting.
- Served food and beverages while taking orders and delivering exceptional service.
Lead Server/Bartender
Views Bar & Grill
Detroit, MI
08.2020 - 09.2023
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preference and food allergies.
- Assisted in creating and promoting seasonal menu items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed bar inventory, including ordering and organizing stock to reduce waste and control costs.
- Awarded employee of the year 2022.
Education
Bachelor of Science - Business Administration
Bowling Green State University
Bowling Green, OH04-2022
Skills
- Customer service excellence
- Menu and product knowledge
- Order taking and order accuracy
- Upselling and suggestive selling
- Cash handling and POS systems
- Multi-tasking and time management
- Team collaboration and communication
- Cleanliness and Health Standards
- Cocktail and drink preparation
- Inventory management
- Knowledge of wine, beer, and spirits
- Conflict resolution and problem solving
Certification
- TIPS Certified
Timeline
Bartender
Pour It Up Detroit
12.2023 - Current
Server/Bartender/VIP Bottle Server
Sloppy Crab
01.2023 - 11.2024
Lead Server/Bartender
Views Bar & Grill
08.2020 - 09.2023
Bachelor of Science - Business Administration
Bowling Green State University