Ayanna Moore
Woodbury
Summary
Detail-oriented medical assistant and customer service with experience in front desk operations, patient care, and administrative support. Skilled in managing patient communications, scheduling, and maintaining a positive, organized environment. Known for strong interpersonal skills, multitasking ability, and delivering compassionate, efficient service in fast-paced healthcare setting.
Overview
4
4
years of professional experience
Work History
Receptionist/Medical Assistant
Advocare Rheumatology
Sewell
05.2022 - Current
- Assisted healthcare providers with patient examinations and treatment procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
- Processed patient intake forms and verified insurance information accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered incoming calls and redirected callers to appropriate personnel, ensuring efficient communication within the office.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments and coordinated meeting room reservations.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Certificate - Medical Assistant
ASI Career Institute
Turnersville, NJ02-2021
High School Diploma -
Woodbury Jr Sr High School
Woodbury , NJ06-2018
Skills
- Customer service
- Problem solving
- Appointment scheduling
- Time management
- Typing speed
- Front desk operations
- Verbal and written communication
- Data entry
- Organization skills
- HIPAA compliance
- Payment processing
- Active listening
- Empathy
- Positive and professional
Timeline
Receptionist/Medical Assistant
Advocare Rheumatology
05.2022 - Current
High School Diploma -
Woodbury Jr Sr High School
Certificate - Medical Assistant
ASI Career Institute