Yessica Orozco
Houston,Texas
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist/Medical Assistant
Memorial Eye Center
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Resolved customer problems and complaints.
Receptionist
Eye Center Of Houston
03.2021 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Server
Plucker Wing Bar
10.2018 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Elsik High School
Houston, TX05-2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Call center experience
- Email management
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Medical Assistant
Memorial Eye Center
04.2022 - Current
Receptionist
Eye Center Of Houston
03.2021 - 04.2022
Server
Plucker Wing Bar
10.2018 - 03.2021
High School Diploma -
Elsik High School
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