Ayanna Reed
Humble,TX
Summary
Experienced in patient coordination and appointment scheduling. Recognized for strong customer service skills and the ability to resolve concerns, ensuring patient satisfaction and efficient referral processes.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
University of Pennsylvania
Philadelphia, Pennsylvania
10.2018 - 05.2023
- Coordinated patient referrals between departments and external providers to ensure timely access to necessary care.
- Managed electronic health records to ensure accurate patient information.
- Educated patients on referral processes and requirements to enhance understanding and compliance.
- Scheduled appointments to streamline patient access to specialists.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Monitored patient progress throughout referral process to ensure seamless transitions and follow-up care.
Transportation Coordinator
LogistiCare Solutions LLC.
Philadelphia, PA, PA
06.2015 - 10.2018
- Coordinated transportation schedules for non-emergency medical rides, ensuring timely and reliable service for clients.
- Managed communication between drivers, clients, and healthcare facilities, facilitating smooth operations and enhancing service delivery.
- Trained new staff on operational protocols and customer service expectations.
- Utilized dispatch software to track rides and manage real-time updates efficiently.
- Collaborated with healthcare providers to streamline patient transportation, improving access to essential medical services.
Consumer Relations Specialist
Telerx
Horsham, Pennsylvania
09.2012 - 06.2015
- Resolved product issues and complaints with empathy and efficiency.
- Managed customer inquiries across phone, email, and social media to provide timely support.
- Responded to customer emails, telephone calls, and social media messages promptly and professionally.
- Ensured compliance with company standards while addressing customer queries and grievances.
Education
Associate of Applied Science - Health Care Administration
Florida Technical College
Orlando, FL08-2027
Graduate Certificate - Manicurist
Paul Mitchell The School
Houston, TX03-2026
High School Diploma -
Frankford High School
Philadelphia06-2010
Skills
- Patient coordination
- Health information management
- Appointment scheduling
- Data entry
- Problem resolution
- Interpersonal communication
- Customer service
Timeline
Referral Coordinator
University of Pennsylvania
10.2018 - 05.2023
Transportation Coordinator
LogistiCare Solutions LLC.
06.2015 - 10.2018
Consumer Relations Specialist
Telerx
09.2012 - 06.2015
Associate of Applied Science - Health Care Administration
Florida Technical College
Graduate Certificate - Manicurist
Paul Mitchell The School
High School Diploma -
Frankford High School