Janelle Wachter

• Coordinated patient referrals for timely and accurate scheduling of specialized spine care.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

• Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Took payments, from patients who have a bill, added their insurance information and submitted the claim. Answer questions on how their bill could be paid online. Send emails advising clients that the patient has passed away with a copy of the Death Certificate. If there is an adjustment that was not applied, I send it for a review. Called back patients that have called and left a voicemail to see if they still need assistance.

Assist callers with setting up direct deposit, looking to see why they may not have gotten paid or overpaid, help in changing address and allowances. Helping enroll in Health Benefits for the following year. Also took calls from Medicare Patients assisted in seeing if we could get their or lower their prescriptions, made appointments with their Doctors, checked on their referrals for specialists.

Resolved customer inquiries and issues efficiently through phone, email, and chat support.

Trained new representatives on company protocols and customer service best practices.

Improved response times by implementing streamlined communication processes within the team.

Checked out shoppers, put stock away and helped them find an item they were looking for, took credit card payments and took credit applications at the register

Resolved customer inquiries through effective communication and problem-solving techniques.

• Developed and implemented nutrition programs tailored to resident needs.
• Coordinated meal planning processes, enhancing menu variety and nutritional value.
• Supervised dietary staff to ensure compliance with health and safety regulations.
• Monitored dietary inventory levels, optimizing supply chain efficiency and cost management.
• Trained new team members on food safety standards and operational procedures.
• Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
• Reduced food waste by implementing inventory control measures and optimizing food storage practices.