Ayanna Thomas
Brooklyn
Summary
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Security Officer
Arrow
New York
10.2023 - 03.2025
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to incidents, coordinating with emergency services when necessary.
- Assisted in training new staff on security protocols and emergency response plans.
- Maintained detailed logs of daily activities and unusual occurrences for review.
- Collaborated with team members to enforce company policies and procedures effectively.
Cashier
T.J. Maxx
New York
10.2019 - 03.2020
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Stocked merchandise
- Counted cash drawers
- Answered questions
- Assisted customers and guests in finding or ordering merchandise
- Welcomed customers and guests
- Assisted customers in locating merchandise and answered product inquiries.
- Maintained cleanliness and organization of the checkout area for optimal customer experience.
- Managed cash drawer, ensuring accurate cash handling and balance at shift end.
- Provided exceptional customer service, addressing concerns with professionalism and care.
Secretary
Take Care Of
Brooklyn
10.2017 - 02.2018
- Own demand planning, working with data science to predict renewals rates and working with marketing to understand expected new orders
- Forecast production capacity and labor needs. Identify needs for additional shifts and overtime.
- Manage raw material and packaging inventory models; set safety stocks and manage working capital
- Work with Procurement and Quality to understand potential inbound delays, risks and impact
- Build long term planning projections (12-18 months) to understand capacity, working capital and capex requirements
- Develop scenarios based on different growth rates and create risk analysis on inventory and labor
- Lead Marketing & Operations Planning discussions
- Develop the Planning infrastructure for the organization. Identify tools needed, lead implementation, develop planning processes
- Proactively identifying issues and risks and escalating those as needed
Cashier and Customer Service
Century 21
Brooklyn
11.2016 - 01.2017
- Exceeded guests' expectation by actively listening to their needs in order to provide amazing service in a timely manner at the point of sale.
- Maintained a clean POS area and assists with sorting merchandise, when not serving a guest, in order to return the product to the floor as quickly as possible.
- Had a high awareness regarding the length of purchase lines and immediately notifies the Register Complex Supervisor of a need to open additional registers.
- Sorted hangers and hard tags after each purchase.
- Maintained a high level of Loss Prevention awareness regarding all areas of risk.
- Followed Company Service Standards with every guest.
- Consistently made additional merchandise suggestions in order to maximize each sales opportunity and ensure that the guest leaves with everything he or she needs.
Education
Walk In Love Christian Academy
Queens, NYSkills
- Customer service
- Attention to detail
- Conflict resolution
- Crime prevention methods
Timeline
Security Officer
Arrow
10.2023 - 03.2025
Cashier
T.J. Maxx
10.2019 - 03.2020
Secretary
Take Care Of
10.2017 - 02.2018
Cashier and Customer Service
Century 21
11.2016 - 01.2017
Walk In Love Christian Academy