Ayanna Williams
Atlanta,GA
Summary
Customer focused service professional with experience in hospitality, healthcare support, leadership, and high pressure customer environments. Skilled in clear communication, de-escalation, problem solving, and adapting quickly to changing needs while maintaining safety, comfort, and professionalism. Known for creating positive experiences, working effectively with diverse teams, and remaining clam under pressure. Seeking to bring a strong service mindset and people first approach to a flight attendant role with Delta Air Lines.
Overview
1
1
Language
8
8
years of professional experience
Work History
Client Services & Hospitality Specialist
Embr
Atlanta, GA
08.2022 - Current
- Delivered high-quality service in fast-paced hospitality environment, anticipating guest needs and creating welcoming experiences.
- Met and exceeded monthly sales goals by building rapport with guests and recommending suitable premium offerings.
- Maintained extensive knowledge of food, beverage, and premium offerings to provide informed recommendations and tailored service.
- Resolve guest concerns calmly and communicate across teams to maintain smooth service and a positive environment.
Member Service Guide / Outbound Team
Devoted Health
Atlanta, GA
12.2025 - 08.2026
- Delivered outbound support to Medicare members, clarifying complex benefit and coverage information with patience and empathy to enhance member understanding.
- Facilitated connections for members with diverse medical needs to appropriate providers and resources, thereby improving access to necessary care.
- Addressed CMS and CTM-related member concerns, documenting interactions and escalating urgent matters as per established procedures to ensure timely resolutions.
- Worked closely with internal teams to resolve concerns while maintaining confidentiality, accuracy, and attention to changing priorities.
Mountain Valley Customer Service Representative / Team Lead
DS Services
Lakeland, FL
11.2018 - 05.2022
- Served as a team lead on a specialized six-person team and stepped into a supervisory role when needed to manage escalated calls and support customer resolution.
- Assisted customers in the Northeast region with billing, account inquiries, service concerns, and resolution of escalated issues.
- Recognized for de-escalation skills and the ability to remain calm, professional, and solution focused during challenging customer interactions.
Home Health Care Provider
Leviness LLC
Winter Haven, FL
12.2018 - 01.2022
- Monitored individual needs, adjusted care in real-time, and responded effectively to changes in behavior or environment.
- Implemented structured daily schedules and routines to ensure consistency and support for sensory sensitivities, meals, and daily activities.
- Documented time and care accurately, adhering to established caregiving procedures and expectations to ensure quality care.
Education
Diploma -
Bartow Senior High School
Bartow, FL05-2016
Skills
- Conflict Resolution & De-escalation
- Problem Solving & Decision Making
- Multitasking & Time Management
- Time Management
- Calm under pressure
- Attention to detail
- Rapid learning
- Team collaboration & Leadership Support
- Problem Solving
Languages
Spanish
Limited
Timeline
Member Service Guide / Outbound Team
Devoted Health
12.2025 - 08.2026
Client Services & Hospitality Specialist
Embr
08.2022 - Current
Home Health Care Provider
Leviness LLC
12.2018 - 01.2022
Mountain Valley Customer Service Representative / Team Lead
DS Services
11.2018 - 05.2022
Diploma -
Bartow Senior High School