Ayanna Figueroa
Bronx,NY
Summary
Recent graduate of John Jay College with a strong commitment to excellence and a proven track record in leadership and management. Experience as an assistant manager at GameStop developed skills in team oversight and operational efficiency, while a role as a seasonal security guard with the New York City Parks Department provided expertise in safety management within public spaces. Recognized for positive energy, reliability, and dedication to fostering a positive environment for colleagues, patrons, and customers. Actively seeking opportunities to apply academic knowledge in practical settings while gaining valuable experience to further professional growth.
Overview
3
3
years of professional experience
Work History
City Seasonal Aide - Security Guard
New York City Parks Department
05.2025 - Current
- Maintained accurate records of daily activities, ensuring proper documentation was readily available for review by senior management or law enforcement professionals as required.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere.
- Educated park visitors on security and safety protocols, fostering a sense of shared responsibility for maintaining a safe environment.
- Responded quickly and efficiently to emergency situations, demonstrating calmness under pressure while prioritizing visitor safety above all else.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Improved overall security presence, consistently maintaining a professional appearance and demeanor while on duty.
Assistant Store Manager 2
GameStop
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Created business plans, arranged financing, reviewed sales, developed marketing strategies, and identified business opportunities
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Seasonal Sales Associate - Summer 2023
The Metropolitan Museum of Art
05.2023 - 09.2023
- Provided outstanding customer service while also stocking, replenishing, and organizing inventory with accuracy and efficiency
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
Education
Bachelors of Science - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NY06.2023
Skills
- Work Ethic and Integrity
- Punctuality and Reliability
- Sales and Marketing
- Attentive and Observant
- Loss Prevention
- Conflict Resolution
- Customer Relations
- Training and Mentoring
- Goals and Performance
- Documentation and Reporting
- Policies and Procedures
- Verbal and Written Communication
Affiliations
U.S Marshals Service Explorer, 2015-2021
- Rose to Captain of post #0054
Timeline
City Seasonal Aide - Security Guard
New York City Parks Department
05.2025 - Current
Seasonal Sales Associate - Summer 2023
The Metropolitan Museum of Art
05.2023 - 09.2023
Assistant Store Manager 2
GameStop
09.2022 - Current
Bachelors of Science - Criminal Justice
CUNY John Jay College of Criminal Justice
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