Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Ayano Taki

New York,NY

Summary

Dynamic General Manager and Lead Licensed Esthetician at MOCOCO NEWYORK, with over 10 years of hospitality experience and a proven track record in operational cost control and client relations. Skilled in enhancing customer loyalty through exceptional service, brand strategy implementation, and personalized care—including treatments for celebrity clientele. Adept at driving revenue growth, cultivating high-performing teams, and delivering elevated experiences rooted in Japanese Omotenashi hospitality and beauty standards. Committed to excellence across every aspect of salon operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager /Lead Licensed Esthetician

MOCOCO NEWYORK
New York, NY
08.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Supervised employees through planning, assignments, and direction.
  • Delivered high-touch service rooted in Japanese Omotenashi hospitality and Japanese beauty traditions, enhancing client loyalty and brand identity.

Senior Relocation Consultant

R.S.Network
Tokyo, Japan
11.2015 - 06.2021

Cabin Crew Member

Korean Air
South Korea
11.2012 - 06.2016
  • Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
  • Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.

Education

Hospitality Management (ecornell) -

Cornell University
05-2024

Esthetic And Cosmetology

International Beauty Institute
Queens, NY
10-2023

Bachelor of Arts - Linguistics

University of Victoria
Victoria, Canada
04-2012

Bachelor of Arts - Foreign Culture and Language

Daitobunka University
Tokyo
03-2012

Skills

  • Supervision and leadership
  • Training & Development
  • Client relations expert
  • Brand strategy implementation
  • Customer retention expertise
  • Operational cost control
  • Quality assurance adherence
  • Revenue growth strategy

Accomplishments

  • Awarded Service Commendation a total of 15 times. (Korean Air)
  • Personal Honourable Mention at the Relocation Industry Awards Ceremony in Shanghai for Best Quality Service. (R.S.Network)

Languages

Japanese
First Language
English
Advanced (C1)
C1
Korean
Upper Intermediate (B2)
B2

Certification

  • New York State Esthetician License
  • Hospitality Management Certificate from Cornell University

Timeline

General Manager /Lead Licensed Esthetician

MOCOCO NEWYORK
08.2023 - Current

Senior Relocation Consultant

R.S.Network
11.2015 - 06.2021

Cabin Crew Member

Korean Air
11.2012 - 06.2016

Hospitality Management (ecornell) -

Cornell University

Esthetic And Cosmetology

International Beauty Institute

Bachelor of Arts - Linguistics

University of Victoria

Bachelor of Arts - Foreign Culture and Language

Daitobunka University

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