Ayanté Hardy
Fresno,CA
Overview
4
4
years of professional experience
Work History
Front Office Chiropractic Assistant
Lark Chiropractic
Fresno, CA
12.2024 - 08.2025
- Streamline and manage all administrative operations such as medical records organization and scheduling to maximize workflow
- Assist chiropractor with direct patient care as needed
- Liaise insurance verification and prior authorization processes
- Generated an 88% increase in new patient leads with a 43% acquisition rate for a singular event
- Increased positive business reviews by a collective 7-9% margin on Google and Yelp
Practice Support Coordinator
The Natural Path Health Center
Fresno, CA
09.2024 - 10.2024
- Executed integrated front and back office support to streamline operations
- Led event planning initiatives that resulted in a 50% boost in new patient registration
- Contributed to a 30% increase in product sales that helped to support treatment plans/follow-up care
Front Office Coordinator
The Natural Path Health Center
Fresno, CA
08.2024 - 09.2024
- Oversaw front office operations that included patient scheduling, payment collections, data entry, filing, inventory management/order fulfillment, and managing high call volumes
Guest Services Associate
Massage Envy
Fresno, CA
11.2022 - 04.2024
- Ensured client satisfaction and maintained clinic upkeep
- Applied critical reasoning and empathy skills to reduce escalations by 40% average
- Increased booking opportunities by 50% through effective schedule management
- Boosted membership sales 25% through tailored customer service and sales strategies
Member Success Enrollment Coordinator
Foresight Mental Health
Remote
01.2022 - 09.2022
- Streamline and manage all administrative operations such as medical records organization and scheduling to maximize workflow
- Assist chiropractor with direct patient care as needed
- Liaise insurance verification and prior authorization processes
- Generated an 88% increase in new patient leads with a 43% acquisition rate for a singular event
- Increased positive business reviews by a collective 7-9% margin on Google and Yelp
Education
Bachelor of Arts - Liberal Studies
University of California, Riverside
Riverside, CA06.2021
Skills
- Customer Service
- EHR Data Entry
- Scheduling
- Email and Telephone Etiquette
- Filing and Organization
- Sales
Timeline
Front Office Chiropractic Assistant
Lark Chiropractic
12.2024 - 08.2025
Practice Support Coordinator
The Natural Path Health Center
09.2024 - 10.2024
Front Office Coordinator
The Natural Path Health Center
08.2024 - 09.2024
Guest Services Associate
Massage Envy
11.2022 - 04.2024
Member Success Enrollment Coordinator
Foresight Mental Health
01.2022 - 09.2022
Bachelor of Arts - Liberal Studies
University of California, Riverside