Ayat Hamze
Rosenberg,TX
Summary
Adept at driving customer satisfaction and team performance, my tenure at Ross Dress For Less honed my skills in inventory control and customer service management. By focusing on loss prevention and employee training, I enhanced store security and staff efficiency, contributing to a positive shopping environment and operational excellence.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Ross Dress For Less
08.2021 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Trained and oriented associates to maximize team performance.
Bakery Team Lead
Phoenicia Speciality Foods
06.2017 - 12.2020
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Education
Baalbeck Highschool
Baalbeck LebanonSkills
- Inventory Control
- Customer Service Management
- Merchandise Inspection
- Multitasking and Prioritizing
- Sales floor organization
- Loss Prevention
- Employee Training
- Policy Enforcement
Languages
Arabic
Native or Bilingual
Persian
Full Professional
Timeline
Retail Supervisor
Ross Dress For Less
08.2021 - Current
Bakery Team Lead
Phoenicia Speciality Foods
06.2017 - 12.2020
Baalbeck Highschool