Ayauna August
Lake Charles,United States
Summary
A Customer Service Representative with 3+ years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
Remote
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Benefit Representative
Humana
01.2022 - 11.2023
- Proficient in explaining insurance coverage, resolving benefit related issues, and ensuring clients receive comprehensive support
- Committed to understanding clients fully understand and maximize their healthcare benefits
- Committed to delivering exceptional service to enhance the overall healthcare experience for clients
Remote Customer Service Representative
AT&T
09.2019 - 12.2021
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
- Collaborated with various departments, including sales, shipping, and billing, to ensure a streamline order and payment process
- Developed a comprehensive understanding of the company's products and/or services to effectively address customer inquiries and provide recommendations
Customer Service Associate
Walgreens
08.2018 - 02.2019
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
Education
High School Diploma -
Lake charles College Prep
Lake Charles, LA05.2019
Skills
- Multitasking Skills
- Excellent Communication Skills
- Marketing Strategies
- Cross-Functional Collaboration
- Inbound/Outbound Calls
- Issue Resolution
- Team Management
- Remote
- Healthcare Scheduling
- Payment Processing
- Computer Proficiency
- Adaptability
- Call Center Operations
Timeline
Customer Service Representative
Conduent Business Services
02.2024 - Current
Customer Service Benefit Representative
Humana
01.2022 - 11.2023
Remote Customer Service Representative
AT&T
09.2019 - 12.2021
Customer Service Associate
Walgreens
08.2018 - 02.2019
High School Diploma -
Lake charles College Prep