Myesha Douglas
Reno
Summary
Customer-focused Customer Service Representative with expertise in communication, payment processing, and conflict resolution. Skilled in educating clients and resolving complaints to enhance customer satisfaction. Background in healthcare support, demonstrating adaptability and collaboration to drive efficient service delivery.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tricare West Alliance
Arizona City
11.2024 - 05.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries regarding healthcare services and benefits.
- Educated clients on available programs and eligibility requirements for healthcare services.
- Collaborated with team members to ensure timely responses to customer requests.
- Maintained accurate records of customer interactions and service requests.
- Processed patient information efficiently using company-specific software systems.
- Scheduled appointments for patients, ensuring smooth coordination with medical staff.
- Processed payment transactions accurately and efficiently.
- Assisted customers with inquiries related to their payments.
- Verified customer information to prevent fraud and errors.
- Ensured compliance with company policies during payment handling.
Customer Service Representative
Vivid Seats LLC
Carrollton
01.2024 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Responded to customer complaints and provided solutions promptly.
- Resolved customer complaints in a professional manner.
- Resolved billing issues and transaction disputes efficiently.
- Educated customers on travel policies and procedures effectively.
- Assisted customers with credit card inquiries and account management.
- Maintained accurate records of ticket sales and transactions.
- Handled cash and balanced cash drawers at the end of shifts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative
Centene
Sacramento
08.2021 - 12.2023
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries regarding healthcare services and benefits.
- Educated clients on available programs and eligibility requirements for healthcare services.
- Collaborated with team members to ensure timely responses to customer requests.
- Maintained accurate records of customer interactions and service requests.
- Scheduled appointments for patients, ensuring smooth coordination with medical staff.
- Processed patient information efficiently using company-specific software systems.
- Assisted customers with inquiries related to their payments.
- Ensured compliance with company policies during payment handling.
- Processed payments accurately to maintain financial integrity. for customers in a timely manner, ensuring that all deadlines were met.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
Customer Service Representative
Wollborg Michelson
Carmichael
08.2021 - 02.2022
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding healthcare services and benefits.
- Assisted customers with inquiries related to their payments.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Processed payment transactions accurately and efficiently.
- Ensured compliance with company policies during payment handling.
- Verified customer information to prevent fraud and errors.
- Collaborated with team members to ensure timely responses to customer requests.
- Processed patient information efficiently using company-specific software systems.
Service Center Representative
Fanueil
Sacramento
08.2018 - 01.2019
- Processed transactions and managed customer accounts in the system.
- Resolved customer inquiries regarding products, services, billing, and other related concerns.
- Resolved customer issues and escalated complex situations as needed.
- Assisted customers with inquiries and service requests effectively.
- Answered incoming calls from customers promptly and professionally.
- Maintained accurate records of customer interactions and transactions.
- Escalated unresolved customer issues to a supervisor.
- Escalated unresolved customer issues to a supervisor when necessary.
Teacher
Shiloh Arms Child Development Center
Sacramento
06.2010 - 05.2017
- Developed engaging lesson plans for diverse student needs.
- Developed and implemented lesson plans based on curriculum objectives.
- Facilitated hands-on learning activities in a nurturing environment.
- Implemented classroom management strategies to promote positive behavior.
- Assessed student performance through observations and evaluations.
- Collaborated with parents to support children's development and progress.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Mentored new teachers on effective teaching practices and classroom dynamics.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
Associate of Arts - Early Childhood Care And Education
Sacramento City College
Sacramento, CA12-2019
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Customer service
- Healthcare knowledge
- Payment processing
- Order processing
- Data entry
- Report creation
- CRM software
- Software proficiency
- Customer education
- Sales support
- Order fulfillment
- Member account management
- Conflict resolution
- Dispute resolution
- Technical troubleshooting
- Phone communication
- Multi-line telephone operations
- Email correspondence
- Time management
- Follow-up skills
- Reliability skills
- Call center procedures
- Call center experience
- Team collaboration
- Client engagement
- Effective communication
- Problem-solving
- De-escalation techniques
- Cultural awareness
- Empathy skills
- Multitasking skills
- Multitasking strategies
- Office equipment proficiency
- Microsoft PowerPoint
- Spreadsheets
- Refund processing
- Cultural awareness
- Empathy skills
- Refund processing
Timeline
Customer Service Representative
Tricare West Alliance
11.2024 - 05.2025
Customer Service Representative
Vivid Seats LLC
01.2024 - 07.2024
Customer Service Representative
Centene
08.2021 - 12.2023
Customer Service Representative
Wollborg Michelson
08.2021 - 02.2022
Service Center Representative
Fanueil
08.2018 - 01.2019
Teacher
Shiloh Arms Child Development Center
06.2010 - 05.2017
Associate of Arts - Early Childhood Care And Education
Sacramento City College
Bachelor of Science - Business Administration And Management
Southern New Hampshire University