Tiya Robinson
New York,New York
Summary
Accomplished assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assitant Store Manager
T-Mobile
10.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Community Associate
WeWork Times Square
11.2015 - 10.2018
- Greets members professionally as well as providing the highest level of customer service
- Answers a high volume of calls daily
- Checks-in members on a daily basis
- Updates member accounts within compliance
- Assists with marketing presentations via television, social media & email
- Provides multimedia support for many entities within WeWork
- Assists with events as well as managing a wide variety of administrative tasks which resolve customer issues
- General office duties.
Education
Associate of Arts - Business Communications
LaGuardia Community College of The City University of New York
Long Island City, NY06.2025
High School Diploma -
Harlem Renaissance
01.2009
Skills
- Operations Oversight
- KPI Tracking
- Employee coaching
- Conflict resolution
- Visual merchandising
- Work Planning and Prioritization
- Hiring and Training
- Vendor Management
- Retail Operations
- Task Prioritization
- Google Workspace
- Database Management
Timeline
Assitant Store Manager
T-Mobile
10.2018 - Current
Community Associate
WeWork Times Square
11.2015 - 10.2018
Associate of Arts - Business Communications
LaGuardia Community College of The City University of New York
High School Diploma -
Harlem Renaissance
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