Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Aydann Potts

Tahlequah,OK

Summary

Dynamic professional with a strong background in patient care and customer service. Skilled in clinical assessment and technology proficiency, ready to support training initiatives and ensure exceptional customer experiences.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer Service Specialist

Houligan's Corner
Broken Arrow, OK
01.2025 - 07.2025
  • Resolved customer complaints through active listening and problem-solving techniques.
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Processed orders and managed transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of service areas to ensure positive dining experiences.

Customer Service Specialist

La Casita De Martin
Grove, OK
04.2023 - 10.2024
  • Educated customers on menu items, promoting specials to boost sales and engagement.
  • Collaborated with team members to streamline operations during peak hours, improving workflow.
  • Adapted quickly to changes in menu offerings, ensuring accurate communication with patrons.
  • Supported training of new staff by sharing best practices for exceptional customer service delivery.

Education

High School Diploma -

Locust Grove High School
Locust Grove, OK
05-2022

Associate of Applied Science - Nursing

Oklahoma State University
Stillwater, OK
08-2026

Certified Surgical Technologist - Surgical Technology

Cherokee Nation Surgical Technology Program
Tahlequah, OK
08-2026

Skills

  • Customer service
  • Customer relations
  • Call center experience
  • Problem resolution
  • Written and verbal communication
  • Conflict resolution
  • Customer support
  • Issue identification
  • Client engagement
  • Clinical assessment
  • Product knowledge

Accomplishments

Clinical Experience

Surgical Technology Student – Clinical Rotations
2026 – Present

Affiliations

Cherokee Nation Surgical Technology Program

Certification

  • CST - Certified Surgical Technologist

Timeline

Customer Service Specialist

Houligan's Corner
01.2025 - 07.2025

Customer Service Specialist

La Casita De Martin
04.2023 - 10.2024

Associate of Applied Science - Nursing

Oklahoma State University

High School Diploma -

Locust Grove High School

Certified Surgical Technologist - Surgical Technology

Cherokee Nation Surgical Technology Program