Ayde Franco
Arlington Heights,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Advocate Medical Group
01.2018 - 10.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
BDC Representative
Liberty Auto Plaza - Nissan-volkswagen-kia
05.2015 - 01.2018
- Utilized consultative selling skills to identify key trends.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Education
Licensed - Beautician
Cosmetology Spa Academy
142 E Golf Rd, Schaumburg IL 6017303.2020
Skills
- Spanish Fluency
- Patient Registration
- HIPAA Compliance
- Outbound Calling
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Coordinate Referrals
- Bilingual in Spanish and English
Timeline
Patient Service Representative
Advocate Medical Group
01.2018 - 10.2023
BDC Representative
Liberty Auto Plaza - Nissan-volkswagen-kia
05.2015 - 01.2018
Licensed - Beautician
Cosmetology Spa Academy