Valeria Quintero
Chula Vista,CA
Overview
6
6
years of professional experience
Work History
Patient Service Representative
SpineZone Medical Fitness
11.2021 - Current
- Deliver exceptional customer service, addressing patient inquiries with professionalism, empathy, and efficiency.
- Demonstrate organizational and administrative skills, including accurate scheduling, insurance verification, and maintaining patient records.
- Exhibit clear and concise communication skills, both in-person and over phone, ensuring patients receive accurate information, appointments are scheduled efficiently, and positive patient experience is maintained.
Patient Account Registrar
Alvarado Hospital Medical Center
04.2021 - 01.2022
- Registered up to 60 patients per shift, showcasing exceptional efficiency, accuracy, and ability to handle high patient volume during pre-registration, pre-admission, and admission processes.
- Managed efficient collection of accurate demographic information, reviewed insurance benefits, obtained prior authorizations, and coordinated with hospital departments, contributing to seamless process.
- Utilized clearance to identify unconscious stroke patients, streamlining healthcare processes by creating comprehensive patient charts. Ensured timely access to medical history and insurance information for seamless transfers to correct facility.
Student Physical Therapist
SDSU Adaptive Fitness Clinic
08.2019 - 12.2019
- Developed individualized rehabilitation plans for diverse patient population, addressing challenges such as cerebral palsy, post-stroke conditions, and various neuromuscular disabilities.
- Facilitated independent wheelchair use through targeted interventions for a cerebral palsy patient based on their clinic history.
- Evaluated 3patient progress regularly, adjusting treatment approaches for optimal results.
Physical Therapy Student Intern
Kids On The Go
02.2019 - 05.2019
- Supported physical therapists by assisting with patient exercises, ensuring equipment readiness, and maintaining clean and organized treatment environment.
- Enhanced overall clinic efficiency by taking on additional administrative tasks such as scheduling appointments or managing inventory when necessary.
Physical Therapy Aide
Performance Plus Physical Therapy
10.2017 - 12.2018
- Contributed to effective patient care by preparing treatment areas, equipment, and materials before each session.
- Observed over 20 patients per day during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist.
Education
Bachelor of Science - Kinesiology
San Diego State University
San Diego, CA05.2020
Skills
- Patient Interviewing
- Data Collection
- Conflict Resolution
- Patient Confidentiality/HIPAA Compliance
- Adaptability
- Spanish Fluency
Timeline
Patient Service Representative
SpineZone Medical Fitness
11.2021 - Current
Patient Account Registrar
Alvarado Hospital Medical Center
04.2021 - 01.2022
Student Physical Therapist
SDSU Adaptive Fitness Clinic
08.2019 - 12.2019
Physical Therapy Student Intern
Kids On The Go
02.2019 - 05.2019
Physical Therapy Aide
Performance Plus Physical Therapy
10.2017 - 12.2018
Bachelor of Science - Kinesiology
San Diego State University
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