Dawn Wilson
Cleveland,OH
Summary
Empathetic Patient Service Representative skilled in electronic health records and appointment scheduling. Committed to maintaining confidentiality and enhancing patient experiences through effective communication and attention to detail.
Overview
34
34
years of professional experience
Work History
Patient Service Representative
MetroHealth Medical Center
Cleveland, OH
10.1998 - Current
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient check-in and check-out processes smoothly.
- Verified insurance information to ensure accurate billing procedures.
- Assisted patients in completing necessary forms and documentation.
- Coordinated communication between patients and medical staff effectively.
- Handled patient inquiries with professionalism and empathy.
- Maintained confidentiality of patient records in compliance with regulations.
- Greeted patients and visitors with a warm, welcoming demeanor.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Registered patients by collecting personal information and verifying records. by verifying records to update computer system and patient charts.
Page
Cleveland Public Library
Cleveland, OH
01.1993 - 10.2001
- Assisted patrons in locating books and using library resources effectively.
- Collaborated with staff to ensure smooth daily operations and patron services.
- Filed returned materials accurately to support efficient circulation processes.
- Shelved library materials according to classification and organizational standards.
- Monitored inventory levels of library supplies and reported shortages promptly.
- Maintained cleanliness and organization of public areas within the library.
- Provided basic technology assistance to patrons using library computers and equipment.
- Participated in training new staff on shelving procedures and customer service practices.
Education
High School Diploma -
Southwestern Christian High School
Parma Oho05-1988
Skills
- Electronic health records
- Insurance verification
- Medical billing
- Patient registration
- Appointment scheduling
- Patient documentation
- Data privacy compliance
- Patient confidentiality
- Reception management
- Patient interviewing
- Patient greeting
- Document filing
- Customer relationship management
- Workflow organization
- Conflict resolution
- Problem solving
- Effective communication
- Active listening
- Team collaboration
- Verbal and written communication
Timeline
Patient Service Representative
MetroHealth Medical Center
10.1998 - Current
Page
Cleveland Public Library
01.1993 - 10.2001
High School Diploma -
Southwestern Christian High School