Ayden Harper
Rushville,IN
Summary
Dynamic Team Leader with a proven track record in driving operational excellence and enhancing customer satisfaction. Expertise in workload management, performance coaching, and staff development ensures high-performing teams that consistently meet and exceed goals.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Tractor Supply
08.2023 - Current
- Led team to achieve operational goals and maintain high standards of customer service.
- Trained and mentored staff on best practices and company policies.
- Implemented process improvements that enhanced workflow efficiency in daily operations.
- Coordinated inventory management, ensuring optimal stock levels and product availability.
- Monitored compliance with safety regulations, promoting a safe work environment for all staff members.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Press Operator
PMC Smart Solutions
05.2018 - 08.2023
- Monitored production processes to ensure adherence to safety and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and maintain performance.
- Collaborated with quality control teams to resolve production issues promptly and effectively.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety protocols to reduce operating risks on press machinery.
- Reviewed completed orders for quality and accuracy.
- Trained new operators on machinery operation and safety protocols, enhancing team productivity.
- Operated and maintained press machines for efficient production cycles.
- Monitored equipment performance to identify and resolve operational issues promptly.
Education
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
- Performance coaching
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Product knowledge
- Paperwork processing
Timeline
Team Leader Manager
Tractor Supply
08.2023 - Current
Press Operator
PMC Smart Solutions
05.2018 - 08.2023
High School Diploma -
Ivy Tech Community College of Indiana