Ayden Ventura
Deltona
Summary
Dynamic Sales Enthusiast with a proven track record at Spectrum, adept in customer service and problem-solving. Excelled in building connections and enhancing customer satisfaction, securing ongoing business partnerships. Skilled in computer literacy, I consistently delivered high-quality outcomes, leveraging strong relationships and strategic negotiations for improved efficiency and loyalty.
Overview
8
8
years of professional experience
Work History
Chef
Shotz Sports Bar
07.2023 - Current
- Oversaw grill, fryers and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
Retention Specialist
Spectrum
09.2020 - 11.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Night Supervisor
Wawa
08.2016 - 12.2021
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
Education
A.A - Culinary
Valencia College
Orlando, FL05.2020
Skills
- Problem Solving
- Customer Service
- Building Connections
- Closing Sales
- Computer Literacy
Timeline
Chef
Shotz Sports Bar
07.2023 - Current
Retention Specialist
Spectrum
09.2020 - 11.2022
Night Supervisor
Wawa
08.2016 - 12.2021
A.A - Culinary
Valencia College
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