Kerrie Barrientos
Damascus,MD
Summary
Results-driven management professional with strong background in team leadership and operational excellence. Known for fostering collaboration, adapting to changing business needs, and consistently achieving targets. Expertise includes strategic planning, process optimization, and customer relationship management. Recognized for reliability, problem-solving skills, and effective communication. Experienced with regional management, delivering operational excellence and team leadership. Utilizes strategic planning to achieve business goals and drive performance. Track record of fostering strong team dynamics and optimizing processes for maximum efficiency. Background includes inventory management, leadership and record keeping. Organized and forward-thinking experienced professional with a flexible and motivational management style. Seasoned operations professional with proven track record in managing district-wide operations. Expertise in optimizing processes and driving continuous improvement initiatives. Known for fostering collaborative team environment and delivering consistent results, adaptable to evolving business needs.
Overview
20
20
years of professional experience
Work History
District Operations Manager
Guest Services Incorporation
06.2021 - Current
- Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
- Visited regional locations to verify full functionality and operational effectiveness.
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Conducted periodic audits of personnel records such as time cards and payroll information.
- Provided guidance and support when needed on complex projects or tasks requiring special attention.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Monitored progress by establishing plans, budgets and measuring results
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Promoted a positive work environment by fostering open communication channels among staff members.
- Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
Task Force General Manager
Guest Services Incorporation
05.2020 - Current
- Handled employee discipline and termination to address policy infractions.
- Facilitate background checks, reference checks, drug testing and other screening processes.
- Provided administrative support for the recruitment team, including document preparation.
- Collaborate with HR team members to ensure efficient execution of recruitment strategies.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Organized team building activities to foster collaboration among colleagues.
- Hired employees and processed hiring-related paperwork.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Conducted reference and background checks on prospective employees.
- Scheduled or conducted new employee orientations.
- Fostered relationships with hiring managers to understand departmental hiring needs.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Conducted thorough evaluations of existing systems or processes, recommending adjustments as needed based on findings from data-driven analysis exercises undertaken periodically throughout tenure in role.
- Spearheaded successful collaborations with cross-functional departments, resulting in improved project outcomes.
- Negotiated favorable contract terms with vendors, securing cost-effective agreements that aligned with budgetary constraints and other organizational priorities.
- Developed strong partnerships with external stakeholders, fostering long-term relationships beneficial to both parties.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
- Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.
General Manager of Food Service
Guest Services Incorporation
11.2018 - Current
- Delegated work to staff, setting priorities and goals.
- Hired employees and processed hiring-related paperwork.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Prepared staff work schedules and assigned team members to specific duties.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Developed relationships with key customers to maximize revenue potential.
- Trained new employees to perform duties.
- Reduced food waste through better inventory. management and portion control, leading to increased profitability.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
Assistant Manager
Guest Services Incorporation
10.2015 - 11.2018
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Interim General Manager
Romano's Macaroni Grill
08.2005 - 10.2015
- Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Identified opportunities to reduce costs while maintaining quality standards across departments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant Manager
Romano's Macaroni Grill
08.2005 - 08.2010
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised daily operations, including scheduling shifts and assigning duties
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Interviewed prospective employees and provided input to HR on hiring decisions
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
BA - Early Education
Ashford University
San Diego, Ca05.2015
Skills
- Performance management
- Operations management
- Team leadership
- Staffing training and oversight
- Talent acquisition
- Sales Support
- Policy development
- Budgets
- Time management
- Forecasting
- P&L management
- Customer Service
- Employee relations
- Quality Assurance
- Financial analysis
- Budget management
- Employee training
- Policy implementation
- Customer service
- Operational excellence
- Staff training and development
- Performance evaluations
- Key performance indicators
- Labor law compliance
Timeline
District Operations Manager
Guest Services Incorporation
06.2021 - Current
Task Force General Manager
Guest Services Incorporation
05.2020 - Current
General Manager of Food Service
Guest Services Incorporation
11.2018 - Current
Assistant Manager
Guest Services Incorporation
10.2015 - 11.2018
Interim General Manager
Romano's Macaroni Grill
08.2005 - 10.2015
Assistant Manager
Romano's Macaroni Grill
08.2005 - 08.2010
BA - Early Education
Ashford University
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