Overview
Work History
Education
Skills
Timeline
Generic

Aye Aye

Fort Wayne,IN

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Fort Wayne City Utilities
Fort Wayne, IN
06.2022 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Collected deposits or payments and arranged for billing.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Operations Specialist

AEP
Fort Wayne, IN
01.2022 - 06.2022
  • Created reports detailing customer information such as account status, payment history, purchase patterns.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Managed incoming requests from customers through multiple channels.

Job Applicant Support Associate

Pro Resources Staffing Services
Fort Wayne, IN
03.2021 - 01.2022
  • Scheduled or conducted new employee orientations.
  • Responded to inquiries from applicants via email or telephone in a timely manner.
  • Conducted background checks on prospective employees according to company policies.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Processed paperwork associated with new hires including I-9 forms and drug screening results.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Scheduling Coordinator

Tomo Drug Testing
Fort Wayne, IN
03.2018 - 01.2021
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Scheduled and confirmed appointments.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Conducted urine, saliva, and hair follicle drug testing in accordance with laboratory procedures.
  • Analyzed data collected during drug testing process to identify trends or patterns that could indicate potential issues within the organization.
  • Entered data from analysis of medical tests or clinical results into computer for storage.

Education

High School Diploma -

Wayne High School
Fort Wayne, IN
06-2015

Some College (No Degree) - Human Services

Ivy Tech Community College of Indiana
Fort Wayne

Skills

  • Customer service
  • Bilingual communication
  • Scheduling
  • Computer proficiency
  • Self motivated
  • Time management
  • Critical thinking abilities

Timeline

Customer Service Representative

Fort Wayne City Utilities
06.2022 - Current

Customer Operations Specialist

AEP
01.2022 - 06.2022

Job Applicant Support Associate

Pro Resources Staffing Services
03.2021 - 01.2022

Scheduling Coordinator

Tomo Drug Testing
03.2018 - 01.2021

High School Diploma -

Wayne High School

Some College (No Degree) - Human Services

Ivy Tech Community College of Indiana

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