Aye Aye
Fort Wayne,IN
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fort Wayne City Utilities
Fort Wayne, IN
06.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Operations Specialist
AEP
Fort Wayne, IN
01.2022 - 06.2022
- Created reports detailing customer information such as account status, payment history, purchase patterns.
- Updated system with order specifics and customer details, preferences, and billing information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed incoming requests from customers through multiple channels.
Job Applicant Support Associate
Pro Resources Staffing Services
Fort Wayne, IN
03.2021 - 01.2022
- Scheduled or conducted new employee orientations.
- Responded to inquiries from applicants via email or telephone in a timely manner.
- Conducted background checks on prospective employees according to company policies.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Processed paperwork associated with new hires including I-9 forms and drug screening results.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Scheduling Coordinator
Tomo Drug Testing
Fort Wayne, IN
03.2018 - 01.2021
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Scheduled and confirmed appointments.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Conducted urine, saliva, and hair follicle drug testing in accordance with laboratory procedures.
- Analyzed data collected during drug testing process to identify trends or patterns that could indicate potential issues within the organization.
- Entered data from analysis of medical tests or clinical results into computer for storage.
Education
High School Diploma -
Wayne High School
Fort Wayne, IN06-2015
Some College (No Degree) - Human Services
Ivy Tech Community College of Indiana
Fort WayneSkills
- Customer service
- Bilingual communication
- Scheduling
- Computer proficiency
- Self motivated
- Time management
- Critical thinking abilities
Timeline
Customer Service Representative
Fort Wayne City Utilities
06.2022 - Current
Customer Operations Specialist
AEP
01.2022 - 06.2022
Job Applicant Support Associate
Pro Resources Staffing Services
03.2021 - 01.2022
Scheduling Coordinator
Tomo Drug Testing
03.2018 - 01.2021
High School Diploma -
Wayne High School
Some College (No Degree) - Human Services
Ivy Tech Community College of Indiana