Ayeka Bangudi
Baltimore,MD
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Enthusiastic problem solver and highly skilled team player with superior planning and decision-making skills.
Overview
11
11
years of professional experience
Work History
Optometrist Technician
Professional Vision-ellicott City
, MD
2022.01 - Current
- Responded to requests for information on materials to inquiring parties.
- Scheduling and managing training sessions for customers of varying needs for all executive employees
- Managing a team of four to ensure alignment of patients’ expectations and objectives
- Maintained database and spreadsheets with accurate inventory and status.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Optometrist Technician
Pearle Vision
2020.01 - 2021.02
- Enforced safety, health, and security standards with regulations such as HIPAA
- Assisted in resolution of any billing issues using SQL
- Conferred with company associates to develop methods and procedures to increase sales, expand markets, and promote business
- Strictly followed state and federal guidelines for release of personal information
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Sales Consultant
Lenscrafters
2014.03 - 2020.01
- Performed administrative duties such as tracking inventory and KPIs, submitting patient insurance information, and performing simple bookkeeping
- Monitored sale activities to ensure that customers receive satisfactory service and quality products
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Legal Assistant
Bangudi Law
2011.04 - 2014.09
- Prepared for cases by organizing and preparing exhibits
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Typed, drafted and edited office memos.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science - Psychology
Towson University
Skills
- Schedule Management
- Microsoft Office
- Team Leadership
- Verbal and Written Communication
- Planning and Execution
- Attention to Detail
- Conflict Resolution
- Building Customer Trust and Loyalty
Timeline
Optometrist Technician
Professional Vision-ellicott City
2022.01 - Current
Optometrist Technician
Pearle Vision
2020.01 - 2021.02
Sales Consultant
Lenscrafters
2014.03 - 2020.01
Legal Assistant
Bangudi Law
2011.04 - 2014.09
Bachelor of Science - Psychology
Towson University
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