Ayele FOLLY
Avondale,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
BrightSpring Health Services
Phoenix, AZ
08.2017 - Current
- Assisted individuals in development of social skills to become integrated in community.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Contributed to case reviews of client status and progress.
- Maintained detailed records of services performed on clients.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Direct Support Professional
Proverbs Group Home
Avondale, AZ
10.2019 - 01.2024
Cashier
Ace Parking (Airport)
Phoenix, AZ
09.2017 - 01.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Monitored parking lot traffic and directed patrons to open spots as needed.
- Counted cash in register drawer at beginning and end of each shift to report total.
- Maintained security of cash collected during shift.
- Issued receipts and valet parking tickets after receiving payment.
- Created lost ticket form to replace missing ticket.
VIP Lounge Hostess
International Airport of TOGO
TOGO , West Africa
01.2010 - 03.2015
- Answered phones promptly to record and confirm reservations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Checked guests into lounge, verifying eligibility based on ticket class or membership.
- Maintained lounge organization by ensuring regular replenishment of food and beverages.
- Assisted customers with flight schedules, updates, gate assignments, and delay notifications.
Education
Associate of Applied Science - Information Technology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2025
Skills
- Data analysis
- Database management
- Information security
- Customer service
- Team collaboration
- Problem solving
- Vitals monitoring and documentation
- Teamwork and collaboration
- Social skills development
- Professionalism
- Multitasking Abilities
Languages
French
Native/ Bilingual
English
Professional
Timeline
Direct Support Professional
Proverbs Group Home
10.2019 - 01.2024
Cashier
Ace Parking (Airport)
09.2017 - 01.2019
Direct Support Professional
BrightSpring Health Services
08.2017 - Current
VIP Lounge Hostess
International Airport of TOGO
01.2010 - 03.2015
Associate of Applied Science - Information Technology
Maricopa Community Colleges, Estrella Mountain Community College
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