Ayertey Theresah
Akron,United States of America
Summary
Customer-oriented Brand Associate dedicated to boosting customer satisfaction and generating higher brand revenues. An accommodating and personable individual with three years of experience communicating information to customers about brand value, quality and style. Proficient in information system operations paired with exceptional knowledge of current Promotional and global communication systems.
Overview
7
7
years of professional experience
Work History
Student Success Advisor
Envision by Worldstrides
04.2023 - 08.2023
- Lead and strategized leadership curriculum for more than 1,500 middle and high school students across the United States of America
- Trained and supervised 55 College students on leadership education and educational travel to teach middle and high school students
- Taught and mentored over 40 high school students in leadership through Worldstrides educational travel and empowerment experience
- Facilitated the development of student leadership in Maryland, Denver, Boston, Washington and New York.
Project Management Officer
Mahatma Gandhi Human Rights Organization
10.2020 - 06.2022
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drafted a program Outline for the EU funded Project on immigration in France, Italy and Hungary.
- Interviewed and provided administrative assistance to immigrants in Hungary.
- Supervised and recorded prisoner and refugee request to the Immigration office.
- Prepared and submitted project invoices for review and approval.
Student Affairs Coordinator
Central European University
01.2020 - 06.2020
- Participated in organizing advocacy and fundraising workshop for 50 Human rights Students, to help enhance their professional skills
- Drafted and designed programs for charity events
- Contacted NGOs for discussions on issues of student concern in relation to human rights through research
- Tracked student participation and responses from organized events
- This enabled and further influenced programs designed for students
- Organized a fundraising event through student community engagement to raise funds for NANE women’s rights association
- Vivo energy Ghana (Shell Licensee) Accra
Student Brand Associate
Melodiak Universitas
07.2020 - 10.2020
- Designed product labels which attracted customers and increased sales
- Supervised the production of household and cosmetic products before distribution to other European countries
- Receiving customer orders and feedback on products
- This influenced future products leading to an increase in customer delight.
Receptionist
Ri-Taste Chinese Restaurant
09.2017 - 12.2017
- Drafted Business and Supply Contracts between Retailers and the Company
- Planned two customer promotions and worked on customer feedback, eventually expanded the company network
- Received and placed customer orders on fuel products ensuring a smooth relationship between customers and other Businesses
- Participated in safety conferences by training students on Safety mechanisms
- Opened Retailer accounts to help manage, solve and redistribute fuel products to stations
- Created a tracking document, to help manage logistics and products from manufactures to retailers
- This ensured a smooth supply chain
Operations Support Specialist
Vivo Energy Ghana
08.2018 - 08.2019
- Managed corporate Identity designs
- Wrote monthly reports and created seasonal customer packages which increased the number of customers
- Recorded and planned occasional events for customers
- Taking customer orders as well as enquires on culinary packages and deliveries, Department
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Customer life cycle specialist
Barclays bank Ghana
05.2016 - 09.2016
- Designed account packages for students to make paying of fees and other bills easier
- Participated in the “he for she” campaign to support Women’s rights in Ghana
- Registered and trained customers on internet banking for the payment of bills
- This made banking easier and expanded network
- Participated in Telesales to communicate account packages to customers
- This increased the number of Customers for the Bank.
Education
Master of Arts - Communication Studies
Kent State University
Kent, OH12.2024
Master of Arts - Human Rights, International law
Central European University
Budapest, Hungary06.2020
Bachelor of Arts - Political Science and Archaeology
University Of Ghana Accra
Accra, Ghana05.2018
Skills
- Digital Skills:
- Outbound Surveys
- Promotional Awareness
- Advising and Coaching
- Customer Interaction
- Brand Management
- Microsoft office suite, SAP, JDE, SPSS
- Soft Skills: Communication skills, Storytelling, networking, writing skills, Presentation skills, Research
- Audience Engagement Techniques
Timeline
Student Success Advisor
Envision by Worldstrides
04.2023 - 08.2023
Project Management Officer
Mahatma Gandhi Human Rights Organization
10.2020 - 06.2022
Student Brand Associate
Melodiak Universitas
07.2020 - 10.2020
Student Affairs Coordinator
Central European University
01.2020 - 06.2020
Operations Support Specialist
Vivo Energy Ghana
08.2018 - 08.2019
Receptionist
Ri-Taste Chinese Restaurant
09.2017 - 12.2017
Customer life cycle specialist
Barclays bank Ghana
05.2016 - 09.2016
Master of Arts - Communication Studies
Kent State University
Master of Arts - Human Rights, International law
Central European University
Bachelor of Arts - Political Science and Archaeology
University Of Ghana Accra
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