JEAN CIDONE
Brooklyn,NY
Summary
Extensive experience advocating for underserved communities, including people of color, youths, HIV+ clients and the LBGTQ community. Proven ability to form strong relationships with and gain the trust of colleagues, senior management and clients at all levels. Solid administrative, research, communication and organizational skills. Dedicated team player who thrives within client-conscious environments. Friendly collaborator, creative problem solver and independent thinker.
Overview
11
11
years of professional experience
Work History
Student Success Advisor
CUNY EDGE | Borough of Manhattan Community College
05.2013 - 05.2024
- Designed monthly seminars to facilitate bi-weekly engagement
- Managed an extensive caseload of 100 students per semester
- Collaborated with support programs to optimize academic opportunities
- Conducted intake and orientation for new students
- Input and tracked student engagement data
Senior Client Success Manager
SMART GIRL MEDIA
05.2018 - 02.2024
- Facilitated efficient onboarding and offboarding for clients
- Developed and implemented client success journey for 6 month coaching programs
- Managed and monitored client objectives, administered incentives and milestones awards
- Facilitated communication between client and coach to gather feedback and testimonials
Case Management/Housing Specialist
CHILDERN'S COMMUNITY SERVICES
07.2017 - 04.2018
- Provided timely and accurate reports to support the operational needs of both the Department of Homeless Services and Public Assistance.
- Facilitated intake process for incoming residents and aided in their preparation for career readiness.
- Assisted residents with securing affordable housing subsidies
- Managed weekly inspections for all housing units
Full-Time Counselor/Intake Specialist
INSTITUTE FOR COMMUNITY LIVING
12.2013 - 07.2017
- Led orientations with new clients to outline residency policies and generate daily census reports in compliance with Department of Homeless Services guidelines
- Implemented assessment protocols to ensure effective delivery of services in Veteran Services, Mental Health Treatments and Housing Opportunities
- Coordinated trainings for current and prospective clients
Education
Bachelor of Arts - Liberal Arts
SUNY Farmingdale
Farmingdale, NY05-2006
Skills
- Scheduling
- Serving Underserved Populations
- Client Relations
- Conflict Resolution
- Account Management
- Communications Skills
- Regulatory Compliance
- Time Management
- Collaborating With Teams
- Excel
- MS Word
- CARES
Volunteer Experience & Awards
- EMBODI, Empowerment Program For Urban Teen Males (since 2017)
- Tribeca Institute, Screenings and Red Carpet Premieres (since 2006)
- BRIC Community Producer Award (2021)
Timeline
Senior Client Success Manager
SMART GIRL MEDIA
05.2018 - 02.2024
Case Management/Housing Specialist
CHILDERN'S COMMUNITY SERVICES
07.2017 - 04.2018
Full-Time Counselor/Intake Specialist
INSTITUTE FOR COMMUNITY LIVING
12.2013 - 07.2017
Student Success Advisor
CUNY EDGE | Borough of Manhattan Community College
05.2013 - 05.2024
Bachelor of Arts - Liberal Arts
SUNY Farmingdale
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