Ayesha Ahmad

• Trained new employees in job functions, operational procedures, and safety protocols.· Develops and maintains working relationships with local union officials to promote positive labor relations.

· Identifies customer needs and builds relationships to determine solutions that meet the customers’ and UPS’s business goals.

· Resolves customers’ issues in a timely and effective manner to ensure continued long-term business.

· Creates a customer-focused work environment to facilitate customer satisfaction and reduce churn.

· Ensures that direct and indirect reports receive coaching, have documented career goals, and detailed plans for achieving these goals to develop them personally and professionally.

· Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.

· Identifies opportunities to advance the skills and capabilities of individuals and the organization.

· Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides

· Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget

· Applies an understanding of policies and procedures to situations and operations in a business area

· Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results

· Ensures implementation and maintenance of a comprehensive health and safety plan

· Conducts risk management and safety compliance audits

· Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives

· Maintains employee safety training and certifications

· Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent

· Determines employee training needs to produce continuous development plans

· Provides feedback and support

· Conducts performance evaluations and resolve individual and group performance issues

· Supports a collaborative work environment through continuous communication and relationship building

· Applies legal, regulatory and safety compliance knowledge to reduce company risk

· Assesses, identifies, measures and monitors customer or business needs and trends

· Coaches and develops others using career development processes and tools