Ayesha Denson
Country Club Hills,USA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
01.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Acquiring and processing incoming goods and materials
- Sorting and executing requests from inventory
- Managing the packing and delivery of orders
- Overseeing the recovery and organization of goods
- Handling and processing merchandise
- Ensuring order accuracy
- Maintaining a safe and optimized workflow
Manager
Sonic Drive-in
07.2022 - 12.2023
- Maximized performance by monitoring daily activities and mentoring team members
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Assisted in organizing and overseeing assignments to drive operational excellence
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Crew member
McDonalds Restaurant
01.2019 - 04.2021
- Cleaned and maintained all areas of restaurant to promote clean image
- Prepared products following restaurant, health, and safety standards and procedures
- Worked front counter, drive-thru and other areas
- Trained new team members on procedures, customer service, and sales techniques
- Escalated problems or complaints to relevant supervisor or manager for resolution
Forklift Operator
Walmart
01.2019 - 01.2020
- Order fill
- Pack/process freight in an accurate and timely manner
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Administrator Assistant
Right Start Outreach Center
01.2016 - 01.2019
- Enrolling clients into programs
- Scheduled office meetings and client appointments for staff teams
- Data Entry tasks of maintaining proper records and statistics
- Responsible for promoting various programs and activities in the broader community handing out Flyers and brochures
- Performed routine clerical tasks by scanning, filing, and copying documents
- Arranged conference rooms and facilities to prepare for meetings
- Screened phone calls to take messages and route calls to appropriate personnel
Education
Associate of Science - Business Administration And Management
Governors State University
University Park, IL12.2024
High School Diploma -
Rich Central Highscoo
Olympia Fields, IL05.2018
Skills
- Staff Development
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Customer service
Certification
Lean Six Sigma Green Belt Certificate
Timeline
Amazon Associate
Amazon
01.2024 - Current
Manager
Sonic Drive-in
07.2022 - 12.2023
Crew member
McDonalds Restaurant
01.2019 - 04.2021
Forklift Operator
Walmart
01.2019 - 01.2020
Administrator Assistant
Right Start Outreach Center
01.2016 - 01.2019
High School Diploma -
Rich Central Highscoo
Associate of Science - Business Administration And Management
Governors State University